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Referral Coordinator - NEUROSURGERY (Springfield, MO)
Job
Mercy
Saint Louis, MO (In Person)
Full-Time
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Job Description
Find your calling at Mercy! Overview Receives referral/authorization via fax, email or verbal. Reviews patient benefits for referral/authorization process. Initiates call to physician offices or Payer to complete referral process. Provides updates to patients/offices regarding referral/authorization status.
Position Details:
Mercy Clinic Neurosurgery Springfield, MissouriFULL TIME
Qualifications:
Education:
High school education or equivalentExperience:
Medical office experience preferredOther:
- Office operations and computer literacy.
- Additional languages preferred but not required.
- Must possess good organizational and communication skills
Responsibilities:
- Initiates referral process in a timely manner
- Establishes a good rapport with clinics coworkers and patients.
- Obtains and communicates appropriate information from providers and nursing staff
- Maintains an excellent relationship with clinics and coworkers (integrated and non-integrated clinics)
- Reviews referrals generated by clinics to assure all information is accurate and complete. Updates as necessary.
- Documents all interactions as appropriate.
- Assists with training/support of clinic coworkers.
- Identifies areas of opportunity indicating the need for additional training.
- Contacts the patient regarding the referral status in a timely and compassionate manner.
- Responds to patient inquiries in a timely manner
- Reviews and understands referral status reports.
- Can identify areas in need of improvement and provide detailed explanation and problem-solving solutions.
- Maintains strictest confidentiality. Has an understanding of HIPPA regulations
- Represents Mercy at public and professional meetings and conferences as requested. Performs other duties as assigned. Why Mercy? From day one, Mercy offers outstanding benefits
- including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.