Referral Coordinator

Referral Coordinator Kernodle Clinic is a respected and progressive multi-specialty group practice with office locations in Burlington, Mebane and Elon. We are a community leader that offers challenging and rewarding opportunities for our employees. Kernodle Clinic is a multi-specialty practice with more than 100 providers located just off

I-40/I-85.

Burlington is accessible as a day trip to NC Mountains and beaches. Ample recreational activities, shopping, and easy access to metros (Greensboro, Raleigh and Durham) are unique to Burlington. We are currently looking for patient-focused individuals to join our Internal Medicine Department in Burlington as a full-time Referral Coordinator. This role involves scheduling appointments, handling medical pre-certifications, and managing referrals. Previous experience in a similar role is preferred. While EPIC experience is not required, it is considered a plus.

All candidates must have exceptional customer service, computer experience, medical knowledge, multi-tasking skills and be able to provide a friendly and welcoming environment to our patient population. The position follows a Monday through Friday schedule, from 8:00 a.m. to 5:00 p.m.

Job Type:

Full-time Duties Include, but not limited to the following: Use double identifiers when providing direct patient care, including patient related telephone conversations to ensure right patient every time. Plans, provides and documents professional clinical care utilizing the clinical process, in accordance with physician/APP orders and established policies and procedures, under the supervision of the department manager. Collects and analyzes patient data, documents and communicates appropriately clinical actions taken and patient responses of the actions taken. Ensures medical records, labs, and x-rays are available for physician /APP's review in EPIC. Concisely documents all patient related calls, orders and transactions in EPIC. Provides and explains test results as directed by physician or APP. Complies with OSHA, Infection Control, and Safety policies including proper use of personal protective equipment, handling and disposing of infectious or hazardous materials and demonstrates and/or describes the correct action in response to Clinic emergency codes and building evacuation. Participate in own professional development by maintaining required licensure, training, and competencies; Identifies learning needs and seeks appropriate assistance or educational offerings. Organizes time and priorities so that assigned activities are completed within designated timeframes. Ensures all equipment is in proper working order prior to use and contact supervisor for any malfunction.