Patient Care & Operations Coordinator

About Us We are a physician-owned medical practice specializing in medical weight loss, hormone optimization, aesthetics, and sexual wellness — with two locations in South Charlotte and Matthews. We operate completely outside the insurance system, which means we answer to our patients, not to insurance companies or corporate mandates. Our team is small, close-knit, and genuinely invested in the outcomes we deliver. We're not a corporate medspa or a telehealth app. We're a real practice built on real relationships, and the experience we create for every patient — from the very first phone call to long-term care — is what sets us apart. We take pride in the work we do and the culture we've built. If you're looking for a place where your contributions are noticed, your ideas are heard, and the work actually means something, you'll feel right at home. The Role This is a hybrid patient-facing and operational role at the heart of our practice. You'll be the first voice patients hear, the person who keeps the front of the practice running smoothly, and the bridge between our clinical team and the day-to-day details that make everything work. You're not just answering phones — you're converting curious callers into booked consultations, building relationships that keep patients engaged in their care, leading morning huddles to align the team, and taking ownership of the operational rhythm that keeps a small practice running at its best. This role suits someone who thrives when given real responsibility, enjoys variety that keeps each day different, and finds genuine satisfaction in helping people take a meaningful step toward better health. What You'll Do Be the warm, confident first point of contact for new and returning patients — by phone, in person, and through our CRM Convert incoming leads into booked consultations with care and authenticity Manage scheduling, check-ins, payments, and patient follow-up Lead daily morning huddles to set the tone, align the team, and flag anything that needs attention before the first patient walks in Serve as the first point of contact for staff questions and day-to-day issues — resolving what you can independently and escalating only what genuinely requires physician input Keep the team accountable to schedules, protocols, and patient flow without micromanaging Support onboarding and training of new staff members as the practice grows Monitor front office performance and bring observations and solutions to ownership proactively Serve as the operational anchor between staff and ownership — fielding day-to-day questions and keeping things moving Manage our CRM — lead tracking, follow-up sequences, and basic reporting Support a consistent, high-quality patient experience across both locations Take initiative on daily decisions without needing direction at every turn Who We're Looking For We care more about your instincts, your people skills, and your track record than your specific industry background. Candidates from hospitality, luxury retail, dental offices, medspas, and high-end customer service have thrived in this type of role — because the mindset that delivers an exceptional guest experience translates directly to exceptional patient care. You'll do well here if you: Have 2+ years in a patient-facing, client-facing, or guest-facing professional role Are a natural communicator who can warmly and confidently guide someone toward a decision Take ownership — you handle what needs handling and ask for help when it matters Are emotionally mature, discreet, and maintain professionalism with ease Are comfortable with technology — CRM platforms, scheduling software, digital communication Bring energy and positivity to the team even on busy days Want to be part of something meaningful and bring genuine pride to your work Bilingual in English and Spanish is a plus and will be given strong consideration This is a salaried professional role in a small, fast-moving practice. The people who love it here measure their day by what got accomplished — not by what time it started and stopped. Compensation & Benefits $43,000 - $52,000 annually , based on experience 80 hours PTO annually, accruing from day one — available as earned 401(k) with company match after 1 year Paid training Generous employee discounts on all services and products — including weight loss programs, aesthetics, and wellness services A close-knit team, a physician-owner who is present and invested, and work that genuinely matters Health insurance is not currently offered. Compensation is structured to reflect this. Schedule & Location Full-time, Monday through Friday between both locations — Ballantyne West (South Charlotte) and Matthews, NC Exact schedule discussed at interview based on operational needs Learn2Lose is a physician-led, cash-pay medical practice helping patients transform their health through personalized weight loss, hormone optimization, aesthetics, and wellness care — with locations in Ballantyne West and Matthews, NC.

Pay:

$43,000.00 - $52,000.00 per year

Benefits:

401(k) 401(k) matching Employee discount Opportunities for advancement Paid time off Paid training Retirement plan Application Question(s): Describe a time you turned a hesitant or skeptical person into an enthusiastic yes. What did you do? What appeals to you about working in a cash-pay, non-insurance medical practice? This role covers two locations — Ballantyne West in South Charlotte and Matthews, NC. Are you comfortable working across both locations?

Experience:

patient-facing, client-facing, or guest-facing role: 2 years (Required)

Language:

English and Spanish (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Charlotte, NC 28277 (Required)

Work Location:

In person