Patient Care Coordinator

About us Patient Care Coordinator (Part-Time) Carolinas Institute for Neurology -

Gastonia, NC Hours:

9:00 AM - 5:00 PM (Part-Time; flexible scheduling required) Position Overview Carolinas Institute for Neurology is seeking a highly professional, exceptionally organized Patient Care Coordinator to support our integrated neurology and psychology practice. This role is central to patient flow, communication, and the overall patient experience. The ideal candidate is polished, compassionate, and capable of handling fast-paced administrative demands with precision. This position reports directly to the Practice Manager and requires reliability, accountability, and strong communication skills. Key Responsibilities Front Desk & Patient Flow Greet and check patients in and out with professionalism. Verify demographics, insurance, and required forms. Collect co-pays and manage accurate transactions. Support clinical flow and scheduling. Communication & Messaging Respond to patient messages and calls for providers. Relay information accurately and promptly. Maintain full HIPAA compliance. Administrative Support Process referrals and assist with prior authorizations. Organize and maintain digital and physical records. Support office operations and maintain a welcoming environment. Call Management Answer all calls professionally and promptly. Triage concerns and schedule appointments. Provide exceptional customer service. Clinical Systems & Compliance Learn and use the Electronic Health Record (EHR) efficiently. Follow workflows set by the Practice Manager. Maintain HIPAA, safety, and clinic protocol compliance. Understand basic medical terminology and clinical environments. Qualifications Previous healthcare experience strongly preferred. Strong organizational and multitasking skills. Excellent written and verbal communication. Ability to learn EHR systems quickly. Professional, reliable, compassionate demeanor. Familiarity with medical settings and terminology. Attributes We Value Compassionate, patient-centered mindset. High attention to detail and accuracy. Professional appearance and communication. Confidentiality and discretion. Positive, team-oriented spirit. Schedule & Employment Details Part-time position.

Hours:

9:00 AM-5:00 PM. Must maintain scheduling flexibility. Competitive pay based on experience. Reports directly to the

Practice Manager Job Type:

Part-time Pay:

$15.00 - $17.00 per hour

Benefits:

Continuing education credits Employee discount Flexible schedule Opportunities for advancement Paid training Professional development assistance Tuition reimbursement

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Gastonia, NC 28054 (Required) Ability to

Relocate:

Gastonia, NC 28054: Relocate before starting work (Required)

Work Location:

In person