Patient Coordinator

The Oral Surgery Institute of the

Carolinas Title:

Patient Coordinator Report To:

Practice Administrator Category :

Administrative Effective Date :

May 2026

Status:

Hourly Summary Our Oral Maxillofacial Surgery practice is looking for a patient coordinator that exemplifies our practice values and brand. Our patient coordinators act as the face of the practice and set the tone for each patient's experience beginning with the very first interaction. This role requires good character, strong attention to detail, excellent communication skills, and the ability to provide outstanding service to patients within a fast-paced healthcare environment. Essential Duties & Responsibilities Greet patients and welcome patients with a helpful demeanor. Register and check-in patients at the front desk and ensure all necessary patient paperwork and consents are completed prior to the beginning of each patient's appointment. Schedule patient appointments and manage the clinic calendar using practice management software. Collect patient balances and accurately post patient payments to the patient ledger. Triage incoming phone calls to vector them out to the appropriate department. Coordinate communication between patients, referring offices and clinical staff. Verify insurance benefits for scheduled patients as necessary. Manage high call volumes with efficiency, professionalism, and courtesy. Effectively manage scheduling to optimize patient flow and maximize the provider's time. Qualifications High school diploma or equivalent required. Ability to remain calm and professional in a fast-paced, high-pressure environment. Excellent organizational, communication, and customer service skills. Preferred Associate's or bachelor's degree in a healthcare administration or business related field. Bilingual (Spanish) Accountable and open to feedback. Ability to remain calm and professional in a fast-paced, high-pressure environment. How to Apply Please submit your application online. Feel free to submit your resume and a brief cover letter outlining your experience and interest in the position to management@theoralsurgeryinstitute.com. We are committed to providing exceptional patient care and are looking for someone who shares our dedication to professionalism, compassion, and teamwork.