Front Office Manager (Physical Therapy Clinic)

This Isn't Just an Administrative Role; It's a Leadership Position That Helps Drive Patient Care, Team Flow, and the Entire Front Office Experience. Whether a patient is calling for the first time or checking in for their tenth visit, you help shape the experience they have with our clinic from start to finish. At Nirvana Physical Therapy and Wellness LLC in Kannapolis, NC , that leadership could be yours. We're looking for an Office Manager who brings warmth, organization, initiative, and accountability to every part of the front office. Someone who can lead daily operations while still staying connected to the patient experience. Someone who does not just keep things moving but makes the clinic better, smoother, and stronger every day. This role is not just about overseeing the front desk. It is about helping lead a growing clinic that believes in human connection, clear communication, strong systems, and care that starts long before the first treatment session. Why This Role Matters You will be a key part of both the patient experience and the clinic's day-to-day success . From the first phone call to the final check-out, you will help patients feel supported, informed, and confident in their care. At the same time, you will help ensure the front office runs efficiently, the schedule stays strong, communication stays clear, and the clinic operates with consistency. This role matters because the front office sets the tone for everything. A great Office Manager helps patients stay engaged, supports the clinical team, keeps operations organized, and creates the kind of experience people remember. Our clinic is growing, and our team runs on collaboration, communication, and compassion. If you love leading systems, solving problems, and helping both patients and teams thrive, you belong here.

What You'll Do:

Office Management & Team Operations Help oversee the daily flow of the front office and keep operations running smoothly Support clinic organization, systems, and accountability across scheduling, communication, and administrative tasks Monitor front office processes and identify ways to improve efficiency, consistency, and patient experience Help train, guide, and support front desk systems and administrative workflows as the clinic grows Communicate proactively with providers and leadership to keep the clinic aligned and running effectively Assist in maintaining a professional, organized, welcoming office environment for both patients and staff New Patient Conversions & Scheduling Convert inquiries and referrals into scheduled evaluations so patients actually get started with care Respond quickly and warmly to incoming calls, texts, and online leads Build and maintain a strong, full schedule that supports plan-of-care completion Follow up with prospective patients and active patients to improve conversions, attendance, and retention Insurance & Financial Coordination Verify insurance benefits and obtain authorizations accurately and efficiently Explain coverage, deductibles, and copays clearly and confidently so patients feel informed Collect payments at check-in and check-out with professionalism and consistency Help ensure front office financial processes are handled accurately and responsibly Case Management & Data Accuracy Enter and update all patient information accurately in the EMR Maintain clean, organized, and complete electronic records Communicate with providers, referring offices, and patients to keep everything on track Help ensure documentation, patient records, and administrative workflows stay accurate and current Front Desk & Patient Experience Welcome and check in patients, creating a calm, organized front desk experience Monitor the schedule and communicate with the clinical team throughout the day Follow up with patients to reduce cancellations and keep them on track with care Support marketing efforts, including light social media and patient communication initiatives Help create an experience where patients feel seen, cared for, and confident recommending the clinic to others You're a

Great Fit If You:

Have 2+ years of front desk, patient care coordinator, office manager, or administrative experience in a healthcare setting such as PT, chiro, or similar Communicate with clarity, kindness, and confidence, especially over the phone and in person Understand scheduling, insurance verification, authorizations, collections, and patient flow Can balance patient-facing responsibilities with leadership and operational oversight Notice problems quickly and take initiative to solve them Can juggle multiple priorities without losing your composure Enjoy improving systems, supporting people, and helping a clinic grow Want a role that feels like part leadership, part operations, and part patient care experience What's In It for

You Pay:

$20 to $21 per hour, with room for growth as you develop in the role

Schedule:

Full-Time, Monday through Thursday, 8:00 AM to 5:00 PM. No weekends.

Growth Opportunity:

This is a clinic that is actively growing and looking for team members who want to grow with it

Career Path:

Opportunity to take on more responsibility and leadership as the clinic expands

Team Environment:

Supportive, collaborative, and patient-focused culture Why Join Nirvana Physical Therapy and Wellness LLC? We are not corporate. We are personal. At Nirvana Physical Therapy and Wellness , we believe great outcomes start with a strong patient experience. That experience begins at the front desk and flows through every part of the office. That is why we invest in the people who create order, connection, trust, and consistency for both patients and the team. We are scheduling interviews now and moving quickly. This is a rare chance to get in early at a fast-growing private practice and help build something meaningful with us. Apply today and let's talk.

Pay:

$20.00 - $21.00 per hour Application Question(s): How many years of front desk, patient care, or office management experience do you have in a healthcare setting? Are you comfortable helping manage front office operations, patient flow, and administrative systems in a growing clinic? Do you have experience and are you familiar with working with EMR and billing systems? Do you have experience with insurance authorizations, collecting co-pays, and front office financial coordination? Do you have experience contacting patient leads and converting them into scheduled evaluations or consultations? •Please describe • Are you comfortable using proven sales language to support plan-of-care conversions, or open to learning?

Work Location:

In person