Carolina Spine Specialists is a patient-focused chiropractic clinic dedicated to providing exceptional care in a friendly and professional environment. Our team is passionate about helping patients live healthier, pain-free lives.
Position Overview:
We are seeking a Full-Time Chiropractic Insurance Specialists/Patient Coordinator/Front Desk Coordinator The Insurance Specialist / Front Desk Coordinator is responsible for ensuring the smooth financial and administrative operation of the front office. This dual role requires exceptional customer service skills and deep knowledge of insurance verification, patient billing, and ledger management, particularly in a chiropractic setting. The coordinator will be the primary point of contact for patients, managing scheduling, check-in/out, and financial discussions, while concurrently executing all necessary billing and insurance-related tasks to maximize revenue and compliance. Experience with ChiroTouch software is a plus. Essential Duties and Responsibilities Financial & Billing Responsibilities (Billing Specialist Focus)
Insurance Verification & Authorization:
Verify patient insurance eligibility and benefits (including copayments, deductibles, and out-of-pocket maximums) prior to or at the time of service for all major carriers, as well as Medicare and Medicaid. Obtain and track necessary pre-authorizations or referrals for services as required by different insurance payers. Communicate verification results and estimated patient financial responsibility clearly and professionally to the patient.
Patient Financial Management:
Collect and post copays, deductibles, and patient balance payments accurately at the time of service. Maintain and reconcile patient ledgers to ensure accurate billing and collections. Process and submit clean claims to insurance companies. Follow up on outstanding claims, denials, and appeals in a timely manner.
Compliance and Knowledge:
Demonstrate a strong understanding of all major insurance plans relevant to chiropractic care, including PPOs, HMOs, Workers' Compensation, and Personal Injury claims. Stay current on Medicare/Medicaid billing rules, coverage changes, and compliance guidelines (e.g., ABNs). Administrative & Front Desk Responsibilities (Front Desk Coordinator Focus)
Patient Reception:
Greet and check-in patients promptly and courteously. Manage multi-line phone system, schedule, reschedule, and confirm patient appointments. Maintain patient files, ensuring all necessary paperwork and consent forms are completed and current.
Office Flow Management:
Coordinate patient flow to minimize wait times and optimize the doctor's schedule. Maintain the cleanliness and organization of the reception area. Handle correspondence, including faxes, emails, and internal communication.
Qualifications Knowledge of Insurance & Billing Cycles:
Proven experience ( 1+ years preferred ) working in a medical/chiropractic office setting focusing on insurance verification and billing. Expert-level understanding of verifying benefits and eligibility for all major commercial, government (Medicare/Medicaid), and third-party insurance payers. Demonstrated proficiency in obtaining and tracking service authorizations/referrals . Proficiency in collecting and accurately recording copayments and patient balances . Solid understanding of medical terminology, CPT codes, and ICD-10 coding relevant to chiropractic practice.
Technical Skills:
Proficient use of Electronic Health Record (EHR) and Practice Management (PM) software (e.g., ChiroTouch, Epic). Strong computer skills (Microsoft Office Suite, email, general office equipment).
Professional Skills:
Excellent written and verbal communication skills, with the ability to discuss complex financial information sensitively and clearly with patients. High attention to detail and strong organizational skills. Ability to multitask and prioritize effectively in a fast-paced environment. Exceptional customer service and interpersonal skills.
Schedule:
Full-time M-TH:
8am - 5:30 pm
F:
8 am - 1pm How to
Apply:
If you enjoy working with patients and being part of a caring team, we'd love to hear from you! Please submit your resume. Join our team and help make a difference in patients' lives every day at Carolina Spine Specialists!
Scent-Free & Smoke-Free Workplace:
As a healthcare practice, we strive to provide a comfortable environment for patients and team members, including those with allergies, asthma, migraines, and scent sensitivities. Employees must report to work free from the odor of tobacco, smoke, vaping products, marijuana, and other inhaled substances. To help maintain a welcoming clinical environment, we also ask employees to avoid strong perfumes, colognes, body sprays, and heavily scented personal care products while at work.
Job Types:
Full-time Benefits:
Employee discount Flexible schedule On-the-job training Professional development assistancee
Schedule:
Day shift Monday to
Friday Experience:
Chiropractic and or medical office billing: 1 year (Required)
Work Location:
In person
Pittsboro Job Types:
Full-time, Part-time Pay:
$17.00 - $20.00 per hour
Benefits:
Employee discount Flexible schedule Paid time off Professional development assistance Ability to
