Job Description
Patient Care Coordinator (PCC)-EXPERIENCED Specialists in Plastic Surgery, PA Raleigh, NC Job Details Full-time $25.50 - $30.00 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications CRM software Collaborate with healthcare professionals Customer communication Sales Efficiency improvement Practice management software HIPAA Patient management software Care documentation EMR/EHR Quality control management Continuous quality improvement (CQI) Plastic surgery Productivity software Med spa experience Medical terminology
Full Job Description Job Summary:
PATIENT CARE COORDINATOR
Located in Raleigh, NC, we are a plastic surgery group who is committed to excellence, providing a caring and warm atmosphere with personalized service. This position will effectively interact and communicate with a variety of patients from their initial point of contact through the continuum of care, as well as practice providers and staff. It will also be a function of this position to maintain, evaluate, and at times, update, standards and guidelines in accordance with practice standards. Education and Experience:
Three to five years of progressive experience working in the health care and customer service industry, specifically plastic surgery/med spa. A college degree is preferred. Sales experience is preferred. Experience working with a CRM is preferred. Experience working with an EMR is required. Familiarity with the health care industry and/or medical practice operations such as, patient privacy practices, health insurance processes, and medical terminology is preferred, but not required. Essential Skills and Abilities:
Commitment to delivering outstanding customer service regardless of circumstances. Demonstrated ability to incorporate continuous quality improvement in accordance with established practice standards. Able to successfully manage multiple projects simultaneously, including prioritization of tasks, shifting of deadlines, coordination with multiple departments and individuals, implementation of organizational and tracking processes, etc. Skillful in adapting a well-spoken communication style to interact with a variety of personality types, while ensuring any message is conveyed clearly and concisely. Strong computer skills with working knowledge of the latest versions of Microsoft® Office and Nextech; ability to work in other programs and quickly adapt to new software. Able to work effectively with physicians and staff members to prioritize and organize daily, weekly, and monthly tasks. Capable of processing requests for information quickly and accurately, and involving other employees, when appropriate, to ensure patient needs are met. Able to balance the importance of following set procedures with a desire to consistently improve quality of work product and efficiency of processes, maintaining a sensitivity to practice expense considerations at all times. Dedication to presenting a professional and positive image to both internal and external customers. Exceptional oral and written communication skills; capable of maintaining a high level of professionalism at all times and representing the practice appropriately in emails, telephonically, and in conversation. Commitment to maintaining progressive knowledge and skills essential to successfully perform the duties outlined herein. RESPONSIBILITIES
Patient Experience o Serve as the primary point-of-contact for all patient inquiries including, telephone, email, and website. o Schedule patients for consultation appointments. o Provide new patients with initial documentation and medical history forms to complete. o Greet all patients prior to consultations and introduce them to the practice and providers. o Communicate relevant patient information to providers, i.e., patient concerns, goals. o Work with providers to develop and prepare patient-specific treatment plans. o Create, present, and review detailed, accurate treatment plan quotes with patients. o Review pricing, practice specials, and/or financing options with patients. o Schedule surgical and non-surgical treatments, as well as pre- and post-operative appointments. o Coordinate all elements included in the cosmetic process, e.g. facility, anesthesia, insurance, and/or any special needs or requests. o Complete follow-up correspondence with all patients, as appropriate. Practice Quality Control o Support, incorporate, and assist in the development of, practice mission and goals. o Track and evaluate patient and procedure conversion rates. Regularly communicate these results to providers and/or practice management. o Preserve current and/or create new policies and procedures in accordance with all HIPAA requirements to ensure Private Health Information remains confidential. o Remain active in continuing education to ensure knowledge base is current and consistent with expectations of the practice and healthcare industry. o Survey providers, staff, and/or patients to obtain feedback on policies, procedures, guidelines, standards of patient care, etc. o Sustain and/or create patient collaterals including, new patient packets, patient treatment quotes, information packets, etc. o Evaluate opportunities to implement or maintain goal-setting criteria and communicate those goals to providers and staff. Job Type:
Full-time Pay:
$25.50 - $30.00 per hour Benefits:
401(k) Dental insurance Health insurance Paid time off Work Location:
In person
