Job Description
Spa Director Med Spa Raleigh, NC Job Details Full-time Up to $80,000 a year 1 day ago Benefits Disability insurance Health insurance Dental insurance Paid time off Qualifications Accounts receivable management Team leadership Employee relationship building Team development Store management Financial performance measurement Guest services Retail management Process management Full Job Description Spa Director Raleigh, NC Area Full-Time |
In-Person Salary:
$80,000 annually + up to $5,000 annual performance bonus About Us We are a luxury wellness and aesthetic destination dedicated to delivering exceptional experiences and transformative results. Our culture blends the warmth and relaxation of a spa environment with the professionalism and innovation of medical aesthetics. We are a family-oriented team that values collaboration, integrity, lifelong learning, and excellence in everything we do. We believe in creating meaningful experiences for our clients while fostering a supportive workplace where team members can grow personally and professionally. Our core values guide everything we do: Excellence is the Key We strive to exceed expectations and deliver exceptional service. Great is never good enough—we continuously raise the standard. We go above and beyond for our clients. We serve with passion and purpose. Embrace Each Other We lead with care, respect, honesty, and integrity. We foster an inclusive and supportive environment. We assume positive intent and support one another's success. Evolve Every Day We are committed to lifelong learning and professional growth. We embrace innovation and continuously improve. We collaborate, share knowledge, and grow together. Influence for Better Lives We strive to make a meaningful impact on the lives of our clients. We focus on delivering value, confidence, and wellness. We earn trust by always acting in our clients' best interests. Connection We care deeply about our team, our clients, and our community. We believe in creating genuine relationships. We work hard, support one another, and have fun along the way. Position Overview We are seeking an experienced and dynamic Spa Director to oversee the daily operations of a luxury medical spa and wellness practice. This individual will serve as the operational leader of the business, ensuring exceptional client experiences, strong team performance, and operational excellence across all departments. The ideal candidate is calm under pressure, highly organized, emotionally intelligent, and passionate about leading teams. This role requires someone who can balance the relaxed, welcoming atmosphere of a spa with the structure and accountability required in a medical aesthetics environment. Key ResponsibilitiesOperations & Leadership Oversee all day-to-day business operations and clinic flow. Maintain luxury hospitality standards and exceptional client experiences. Identify operational inefficiencies and implement process improvements. Support leadership initiatives and operational growth strategies. Ensure smooth scheduling, workflow management, and departmental collaboration. Team Management & Development Lead, coach, and support team members across all departments. Manage scheduling, accountability, performance reviews, and staff development. Conduct regular team meetings and departmental touchpoints. Foster a positive, collaborative, and drama-free workplace culture. Support employee engagement, appreciation initiatives, and team-building activities. Client Experience Ensure every client receives an exceptional experience from consultation through follow-up. Resolve client concerns professionally and effectively. Continuously identify opportunities to elevate the guest experience. Financial & Business Performance Monitor and report on key performance indicators (KPIs), including: Service revenue Retail revenue Client retention New patient/client acquisition Rebooking rates Provider utilization Sales per hour and room utilization Retail-to-service ratio Assist with inventory management and retail performance initiatives. Analyze business trends and recommend growth opportunities. Compliance & Quality Assurance Ensure compliance across esthetics, massage therapy, injectables, laser treatments, and wellness services. Maintain operational consistency and adherence to company policies and procedures. Support safety standards and quality assurance initiatives. Marketing & Brand Support Support events, promotions, and community outreach initiatives. Capture brand-aligned content when appropriate and with client consent. Collaborate on strategies to enhance client engagement and brand visibility. QualificationsRequired Minimum of 2 years of management experience in a medical spa, aesthetic practice, wellness clinic, or medical office. Proven experience leading teams and managing operations. Strong communication, organizational, and leadership skills. Experience monitoring KPIs and driving business performance. Ability to multitask and remain calm in a fast-paced environment. Preferred Background in luxury hospitality, aesthetics, wellness, or medical practice management. Experience overseeing retail sales and service-based businesses. Familiarity with scheduling, inventory management, and operational reporting. What We're Looking For The ideal candidate is: Calm, professional, and solutions-oriented Organized, dependable, and proactive Approachable and supportive while maintaining accountability Emotionally intelligent and an effective communicator Focused on creating exceptional client experiences Passionate about team development and business growth Committed to continuous learning and improvement Compensation & Benefits $80,000 annual salary Up to $5,000 annual performance bonus Health Insurance (50% employer-paid) Dental Insurance (50% employer-paid) Short-Term Disability Insurance (100% employer-paid) Long-Term Disability Insurance (100% employer-paid) Paid Time Off (PTO) Schedule Monday - Friday 8:30 AM - 5:00 PM Pay:
Up to $80,000.00 per year Work Location:
In person
