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Patient Scheduling & Front Desk Coordinator
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Midtown Dermatology - Raleigh
Rocky Mount, NC (In Person)
$35,880 Salary, Full-Time
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Job Description
Midtown Dermatology is seeking a friendly, dependable, and highly organized Front Desk Receptionist / Scheduler to join our growing team in Rocky Mount, NC. This position serves as the first point of contact for our patients and plays a vital role in delivering an exceptional patient experience. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to manage a high volume of incoming calls while maintaining a positive and professional demeanor. This individual will primarily be responsible for scheduling appointments and managing patient communications for both our Rocky Mount and Raleigh locations, while also cross-training to assist with front desk operations as needed. Primary Responsibilities Answer incoming calls for multiple providers and locations in a professional and courteous manner. Schedule, reschedule, and cancel appointments according to established provider scheduling guidelines. Coordinate appointments for medical dermatology, surgical dermatology, and aesthetic services. Assist patients with appointment requests, provider availability, directions, and general office information. Verify and update patient demographic and insurance information. Document patient communications accurately within the electronic medical record system. Manage appointment waitlists and help optimize provider schedules. Cross-train to assist with patient check-in and check-out processes when needed. Support front desk operations during peak times, staff absences, and special projects. Maintain patient confidentiality and comply with all HIPAA regulations. Work collaboratively with providers, medical assistants, aesthetic staff, and administrative team members. Qualifications High school diploma or equivalent required. Previous medical receptionist, medical scheduling, healthcare customer service, or call center experience preferred. Experience in a dermatology, specialty medical, or aesthetic practice is a plus. Proficiency with computer systems and electronic medical records. Strong verbal and written communication skills. Ability to multitask and prioritize in a fast-paced environment. Professional appearance and demeanor, must be a self starter Desired Qualities We are looking for someone who is: Dependable with excellent attendance and punctuality. Friendly, compassionate, and patient-focused. Organized and detail-oriented. A strong team player who enjoys helping others. Adaptable and willing to learn new skills and workflows. Professional and capable of handling sensitive information with discretion. Calm under pressure and able to manage multiple priorities simultaneously. Self-motivated with strong problem-solving abilities. Committed to providing outstanding customer service. Comfortable learning and following scheduling protocols for a multi-provider practice, including cosmetic and aesthetic treatment scheduling. What We Offer Competitive pay based on experience Paid time off Health and supplemental benefits Retirement savings opportunities Employee discounts on products and services Supportive team environment Opportunities for professional growth and development