Infusion Intake Specialist

Description

GENERAL SUMMMARY OF DUTIES

An infusion Coordinator serves as the central liaison between patients, providers, and clinical staff to schedule, authorize, and manage infusion therapies. They ensure all documentation, insurance pre-authorizations, and logistical resources are secured for treatment. This role improves patient flow, manages scheduling, and maintains accurate records in Electronic Health Records (EHR).

SUPERVISED RECEIVED

Reports to Physician or Office Manager

SUPERVISION EXERCISED

None.

ESSENTIAL FUNCTIONS

Intake & Authorization:

Initiate and obtain pre-authorizations and pre-certifications from insurance companies for infusion treatments.

Scheduling & Logistics:

Coordinate patient appointment scheduling with nursing staff, providers, and pharmacy, tracking and managing inventory.

Patient & Provider Liaison:

Act as the primary contact for patients regarding appointment guidance and coordinate with clinicians for treatment plans.

Documentation & Compliance:

Maintain, document, and verify insurance benefits, patient financial responsibility forms, and treatment plans in EHR.

Administrative Support:

Support the infusion administration process, addressing billing issues, and managing incoming referrals. Requirements

EDUCATION

High school diploma or equivalent is required; some positions may require a medical assistant certification.

EXPERIENCE

Previous experience in a healthcare setting, specifically with insurance pre-authorizations, medical terminology, and EHR Systems.

Clinical Knowledge:

Familiarity with medication, terminology, and infusion therapies.

Communication:

Strong interpersonal skills for interacting with patients, doctors, and insurance representatives.

Organization:

Ability to manage multiple tasks, such as scheduling and inventory control, in a fast-paced environment.

REQUIREMENTS

Experience specifically within an infusion setting. Experience in a nursing role or as a clinical coordinator.

KNOWLEDGE AND SKILL REQUIREMENTS

Proficiency in EHR systems, medical terminology, and strong communication skills to interact with patients and providers. Previous experience in a medical office, home infusion, or specialty pharmacy.

ENVIRONMENTAL WORKING CONDITIONS

Office setting, well-ventilated and well-lighted.

PHYSICAL/MENTAL DEMANDS

Sitting/standing for long periods of time. Requires eye-hand coordination and finger dexterity. Must be able to view computer screens for long periods. Occasional stress-related to workload and customers with problems.