Patient Care Coordinator

Patient Care Coordinator The Dental Studio - 1.0 Wilmington, NC Job Details Full-time $20 - $24 an hour 21 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Qualifications Teamwork Dental receptionist Practice management software High school diploma or GED Document management

Full Job Description Full Job Description:

The Dental Studio in Wilmington, NC is seeking a dedicated, compassionate, and team-oriented Patient Care Coordinator to join our front office team. This position is ideal for someone friendly, dependable, organized, and passionate about delivering an exceptional patient experience. We're looking for someone with at least 1- 2 years of dental office experience. Familiarity with Curve Hero is preferred. Most importantly, we value a positive attitude, strong communication skills, and a willingness to collaborate with both patients and our clinical team. Why Join The Dental Studio? At The Dental Studio, we foster a culture of curiosity, collaboration, and growth. We empower our team members to contribute ideas, find solutions, and take ownership in the success of the practice. This is more than just a job, it's an opportunity to build a meaningful career in a supportive and growing environment. About the

Role:

As the Patient Care Coordinator, you'll be the first point of contact for our patients and play a vital role in maintaining a smooth and welcoming office experience. You'll manage front office operations and work closely with our team to support daily clinical flow.

Key Responsibilities:

Patient Communication & Customer Service:

Greet and check in patients with professionalism and warmth Answer phones, schedule appointments, and manage inquiries Schedule and Confirm appointments Ensure patient forms and records are completed and current Clearly explain dental benefits, treatment plans, and financial policies Address patient concerns professionally and escalate when appropriate

Insurance & Records Management:

Maintain accurate and up-to-date patient records Verify insurance eligibility and properly allocate benefits Submit and track insurance pre-authorizations Collect co-pays, deductibles, and balances at the time of service

Office Support & Team Collaboration:

Coordinate with our clinical team to manage the daily schedule Help maintain a clean and organized front desk and reception area Manage emails, phone messages, and incoming mail Participate in team meetings and contribute to a positive office culture Assist with end-of-day reporting and reconciliation

Requirements:

Dental office experience Strong organizational and multitasking skills Excellent written and verbal communication Friendly, dependable, and professional demeanor

Preferred Qualifications:

Familiarity with Curve Hero software 2+ years of dental front desk or receptionist experience

Benefits:

Paid Time Off 7 Paid Holidays Dental Benefit Allowance toward customizable medical-related benefits through Cornerstone (vision, accident, cancer, etc.) Continuing Education Support Uniforms provided Fun team-building events (holiday parties, outings, etc.) Ready to Apply? If you're passionate about patient care and looking to grow your career in a supportive dental office, we'd love to meet you! Join us at The Dental Studio and be a part of something rewarding, where your work truly makes a difference.

Job Type:

Full-time Pay:

$20.00 - $24.00 per hour

Education:

High school or equivalent (Required)

Experience:

Dental Receptionist:

1 year (Required)

Work Location:

In person