Patient Coordinator

Patient Coordinator Tinsley Surgical - 3.0 Wilmington, NC Job Details Full-time $16 - $18 an hour 6 hours ago Benefits Health insurance 401(k) Paid time off Life insurance Qualifications Athenahealth Computer operation Medical office experience English High school diploma or GED Supervising experience Front desk Computer skills Medical assisting Phone etiquette Full Job Description At Tinsley Surgical we strive to provide a friendly work environment while providing high quality care and patient satisfaction. We are a busy, fast growing office looking for a dedicated candidate to join our team. This position offers a competitive salary and benefits. The Patient Coordinator will be the first face patients see when they visit our office and the first voice they hear when they call our number. The ideal candidate should be energetic, friendly, and compassionate. The ability to communicate well and pay close attention to detail are also highly desired skills. The Patient Coordinator will report to the Office Manager.

RESPONSIBILITIES

• Check patients in & out
• Ensure demographic data, insurance data are entered correctly each visit
• Scan ID's and updated insurance cards for every patient
• Run insurance eligibility on all patients the day before the appointment
• Answer multi-line phone system and route calls appropriately
• Make appointments for new and follow-up patients
• Collect co-pays
• Distribute faxes
• Complete chart prep
• Print off authorizations
• Double check that all new patient paperwork is completed prior to appointment
• Welcome and assist walk-in patients with a smile and a helpful attitude
• Manage and respond to medical records requests both incoming and outgoing
• Send providers messages to review faxes when received
• Schedule patients for procedures or follow-up if needed
• Open mail and scan appropriate items to appropriate departments
• Reconcile daily receipts
• Scan payment logs and deposits to Billing
• Order office supplies and maintain stock at sufficient levels
• Scan documents into Athena Health
• Assist other team members as needed when time available
• Other duties as assigned by supervisor
• Conduct themselves in a professional and pleasant manner at all times and in all interactions with patients, staff, vendors and any others during their activities as a representative of the organization.
• Schedule reps for breakfast/lunch/dinners
• Manage interaction with all reps at clinic
• Assist with putting away items that are delivered
• Tidy lobby magazines and pillows at end of day

QUALIFICATIONS/SPECIFICATIONS

Education:

High school diploma or equivalent. Medical office assistant training or demonstrated knowledge, skills, abilities and experience to be able to perform job.

Experience:

One year work experience in a medical setting with interventional pain experience preferred, but not required. Experience using Athena Health EMR program preferred, but not required.

Knowledge, Skills & Ability:

Must be able to communicate effectively both orally and written. Computer knowledge. Ability to adapt and apply guidelines and procedures. Ability to set priorities, identify and resolve problems effectively and efficiently. Ability to work independently with minimum of supervision.

Attitude:

Exhibits a positive attitude and is willing to go above and beyond to help the patient, family member, or other clients. Exhibits a cooperative and courteous telephone manner. Maintains a friendly, cooperative, and courteous attitude despite competing demands.

Client Satisfaction:

Assists patients, family members or other clients with concern and empathy; respecting their confidentiality and privacy. Communicates with them in a courteous and respectful manner. Always tries to anticipate their needs. Answers and refers telephone calls or other inquires to ensure accurate and timely communications are facilitated; identifies him/herself in a pleasant and positive manner and takes responsibility for helping the caller.

Complexity:

Possesses a high-degree of flexibility and the ability to adapt quickly to changing demands. Able to multi-task and communicate effectively with a wide range of people under stressful conditions, both in person and on the telephone. Able to set priorities, identify and resolve problems effectively and efficiently.

Other Contact:

Constant contact with patients, general public and staff. Contact requires the ability to communicate in English, both written and verbal, and a cooperative and courteous attitude despite simultaneous tasks. Ability to establish and maintain effective working relationships with patients, medical staff and the public. Ability to speak languages in addition to English preferred but not required.

Errors:

Errors could result in service delays and patient dissatisfaction, so must work accurately.

Confidentiality:

May be exposed to confidential information whose disclosure would be contrary to the best interest of practice and professional ethics.

Sensory Demands:

Ability to maintain a cooperative and courteous attitude despite simultaneous demands. Requires manual coordination to operate a computer, scanner, fax machine, and telephone.

Physical Demands:

Requires full range of body motion, manual and finger dexterity, and eye coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs.

Working Conditions:

Exposure to bodily fluids, toxic substances, ionizing radiation, medical preparations, and other conditions common to office environment

Supervisory Scope:

None

Travel:

None

Equipment:

Various office equipment

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) Health insurance Life insurance Paid time off

Work Location:

In person