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Patient Care Coordinator
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Total Balance Physical Therapy & Fitness
Fargo, ND (In Person)
$40,000 Salary, Full-Time
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Job Description
We are seeking a compassionate, organized, and detail-oriented Patient Care Coordinator to join our healthcare team. In this role, you will serve as the primary point of contact for patients, helping coordinate appointments, manage communication between patients and providers, and ensure a positive patient experience from check-in to follow-up care. The ideal candidate has excellent customer service skills, strong administrative abilities, and a passion for helping others navigate their healthcare journey. Preferred Qualifications High school diploma or GED required Point-of-sale (POS) and booking systems experience Basic understanding of private and Medicare insurance Excellent organizational and multitasking abilities Ability to work in a fast-paced healthcare environment Duties and Responsibilities include, but are not limited to:
- Help foster a positive, professional, and team-oriented culture
- Deliver a high-quality patient experience from inquiry through ongoing membership or treatment
- To maintain a clean, safe and welcoming environment for the enjoyment and welfare of guests and members.
- Lead in all front desk related activities including, answering phones in a friendly manner and assist callers with a variety of questions, check members into the system, new member sign-up, take prospective members on tours and facilitate all member requests, issues and questions.
- Support billing and payment collection processes as needed
- Verify insurance eligibility and assist with authorizations