Operations Manager - Sports Physical Therapy

Job Type:

Full-time Location:

Cherry Hill, NJ (in-clinic, in-person required)

Salary Range:

$52,000 - $58,000 per year + performance bonus

Schedule:

Monday through Friday. Some early mornings and some evenings to align with clinic hours. No weekends.

ABOUT REHABLETICS

Rehabletics Sports Physical Therapy is South Jersey's home for elite-level rehab and athletic performance. We're an out-of-network, 1:1 model built to deliver the kind of care insurance-based clinics can't. We work with athletes from youth travel teams to professional players, including athletes from the Philadelphia Flyers and Philadelphia Eagles. Our clinic uses force plates, advanced recovery technology, and progressive programming to get patients back to their sport faster and more durably than anywhere else. We're growing fast and we need a sharp operator to help us scale.

ABOUT THE ROLE

We're hiring an Operations Manager to run the front lines of our clinic. This is not a desk job. You'll own patient experience, lead conversion, scheduling, day-to-day operations, and the systems that keep our clinic running at full capacity. You'll report directly to Dr. Jaime Mor, founder, and play a direct role in how fast we grow.

WHAT YOU'LL OWN

Patient Experience Welcome athletes when they walk in. Set the tone, build the vibe, and make every patient feel like they're in the right place. Schedule & Patient Flow Manage the schedule across the clinical team. Fill cancellations, recover no-shows, and keep the clinic at full capacity. Lead Conversion Follow up with patient inquiries that don't book on the first call. Convert them into evaluations and keep our pipeline full. Subscription Sales Sell our wellness and recovery memberships. Help patients understand the value and close them with confidence. Insurance & Patient Support Help patients with superbills, reimbursement, and package questions. Make the financial side feel easy. Systems Management Keep JaneApp, Go High Level, and our backend systems clean so we can track patients and growth accurately. Marketing Execution Post our content on Instagram, send pre-built email campaigns, manage Google Business Profile and reviews, and build relationships with local coaches, trainers, and physicians. Team Coordination Work with our clinical team to keep the operation tight. Run weekly team huddles and keep everyone aligned. Weekly Reporting Send a clean weekly dashboard so leadership always knows where the business stands.

WHAT SUCCESS LOOKS LIKE AT 90 DAYS

Schedule consistently at 80% or higher capacity Lead-to-evaluation conversion rate above 55% Wellness subscription sales growing month over month Founder is no longer touching scheduling, lead follow-up, or daily admin You're running Monday team huddles independently Patient experience is measurably better than the day you started

WHO THRIVES HERE

2+ years in boutique fitness, hospitality, healthcare admin, med spa, dental front office, or high-end service Comfortable with sales conversations and closing Experience selling packages, memberships, or services Tech-savvy with tools like JaneApp, Go High Level, Google Workspace, Instagram, or comparable platforms High-agency operator who takes ownership without being asked Warm with people, direct with work Comfortable on the phone and in person Genuinely interested in sports, athletes, and high performers Able to handle a fast-paced environment without dropping balls

WHO SHOULD NOT APPLY

Anyone looking for a quiet desk job Anyone who needs daily check-ins to stay productive Anyone uncomfortable with phone calls, follow-up, or sales conversations Anyone who thinks marketing is just posting on Instagram

COMPENSATION & BENEFITS

Base salary: $52,000 - $58,000 depending on experience Performance bonus tied to clinic capacity, lead conversions, and team subscription growth Paid time off Continuing education stipend Complimentary clinic services for you and your immediate family Paid attendance at one industry event per year Performance reviews at 90 days, 6 months, and annually with clear path to raises and growth

REQUIREMENTS

Authorized to work in the United States Reliable transportation to our Cherry Hill, NJ clinic 2+ years of customer-facing or operational work experience Comfortable working in-person, full-time

HOW TO APPLY

We're not looking for the cleanest resume. We're looking for the sharpest operator.

Apply through our careers page:

resource.rehableticsnj.

com/clientsuccess Your application must include:

Your resume A 2-minute Loom or video answering: "Tell me about a time you took ownership of a problem nobody asked you to solve, and what the result was." Generic applications will not move forward. The video is required.

HIRING PROCESS

Application Review — We review applications weekly Phone Screen — 20-minute call if your application stands out In-Person Interview — Top candidates come into the Cherry Hill clinic to meet the team Offer — We move fast on the right person Start — Plan to start within 30 days of accepting

Job Type:

Full-time Pay:

$52,000.00 - $58,000.00 per year

Benefits:

Continuing education credits Paid time off

Medical Specialty:

Physical & Rehabilitation Medicine Sports Medicine Work Location:

In person