Patient Care Coordinator (Mental Health Receptionist / Front Desk) - Full Time - Manalapan, NJ

As the Patient Experience Coordinator for Positive Reset Manalapan, you are the critical first point of contact for our community finding healing. We are looking for a reliable and highly compassionate and efficient individual who understands that administrative accuracy and emotional intelligence are equally important. Your role is to curate a seamless, welcoming, and trust-based experience for every client from their very first call, while ensuring our clinic's day-to-day operations are precise and supportive.

Key Responsibilities:

Front Desk & Patient Coordination Serve as the professional, compassionate face of #PositiveResetManalapan , greeting all patients, families, and visitors with genuine care. Efficiently manage high-volume calls, emails, and clinic communications. Own the central scheduling system, proactively managing staff and patient schedules to ensure maximum efficiency and proper appointment coverage. Lead the new patient intake process, managing EMR registration, intake paperwork (digitally), and ensuring flawless documentation in our Electronic Medical Record (EMR) System. Collaborate effectively with our billing team to process payments, manage invoices, and handle front-desk insurance verification and billing inquiries with precision. Act as the primary administrative point of connection between the front desk, the clinical team, and clinic leadership to enhance overall client satisfaction. Coordinate day-to-day clinic workflow and support special projects, staff onboarding, and internal communications as assigned. Full-Time (M-F)

Qualifications:

Minimum 2 years of experience in medical office administration or client care coordination (specific experience in a mental health or behavioral health setting is highly preferred). High school diploma or equivalent is required; relevant certifications (e.g., Medical Office Management) are a plus. Advanced proficiency with Medical Scheduling Software and Electronic Medical Record (EMR) Systems. Mastery of Microsoft Office Suite and/or Google Workspace is essential. Deep understanding of and strict adherence to HIPAA regulations and the ability to manage highly sensitive patient information with absolute professionalism and confidentiality. Exceptional organizational skills and an obsessive attention to detail, with a focus on accurate data entry and record maintenance. Demonstrated ability to manage high-volume administrative tasks, multiple clinic communications, and complex scheduling with calm efficiency. Strong verbal and written communication abilities, suitable for interfacing directly with patients, clinicians, and practice leadership.

Our offerings may include:

Competitive earnings with growth opportunities within the first year Full benefits (healthcare allowance, company dental and vision insurance) Paid Vacation and Holidays - all part of the great package! Opportunities for growth to supervision roles / office manager We respect your expertise. You are given true ownership of your daily front-office workflow! Ready to Make an Impact? Full-Time position available in our Manalapan , NJ Location. This is a great opportunity to take on a meaningful role in a purpose-driven clinic where your leadership and warmth will directly impact our clients' experience and overall care. to become an integral part of a clinic that truly makes a difference in the community. here on Indeed, send us a resume to HR@PositiveResetManalapan.com or call at 732-351-4333 and help shape the future of mental health services!

Pay:

$40,000.00 - $45,000.00 per year

Work Location:

In person