Front Desk Manager / Lead Patient Coordinator

Front Desk Manager / Lead Patient Coordinator Montclair Orthodontics Upper Montclair, NJ Job Details Full-time $24•$30 an hour 1 hour ago Benefits 401(k) Paid time off Employee assistance program Employee discount Life insurance Referral program Retirement plan Qualifications Patient scheduling systems Customer relationship building Phone communication Customer service Dental receptionist Practice management software X-Ray Certification Dental terminology Registered Dental Assistant Organizational skills Computer skills Orthodontics Multi-line phone systems Appointment scheduling Phone etiquette Full Job Description Front Desk Manager / Lead Patient Coordinator Montclair Orthodontics | Upper Montclair, NJ Full-Time | Approximately 32 Hours per Week Montclair Orthodontics is seeking an experienced, highly organized, and service-oriented Front Desk Manager / Lead Patient Coordinator to become the face of our practice and the leader of our front office team. We are looking for a dependable, career-minded professional seeking a long-term home with a growing, patient-centered orthodontic practice. This is an outstanding opportunity for someone who enjoys building relationships with patients and families, takes pride in delivering exceptional customer service, and wants to play an important role in the continued success of a highly respected orthodontic practice.

Schedule Office Hours:

Monday:

7:30 a.m.•5:00 p.m.

Tuesday:

8:30 a.m.•6:00 p.m.

Wednesday:

7:30 a.m.•5:00 p.m.

Thursday:

7:30 a.m.•5:00 p.m. Candidates must be able to consistently and reliably work the schedule above each week. We are seeking a dependable, long-term team member who values punctuality and attendance and can commit to maintaining this schedule on an ongoing basis. Please apply only if you are confident that you can regularly meet the hours listed above and are seeking a stable, long-term position. Responsibilities Serve as the lead member of our front office team and help ensure an exceptional patient experience Greet and welcome patients, parents, and caregivers in a warm, friendly, and professional manner Answer phone calls, text messages, and emails and respond to patient inquiries Schedule appointments and help coordinate the daily schedule Check patients in and out while maintaining accurate patient information Verify and enter insurance information Create and maintain patient records within the practice management system Post charges and collect payments Manage inventories of office and clinical supplies Perform general administrative and operational duties Support marketing and practice growth initiatives Assist with training and supporting other team members Deliver varying degrees of direct patient care depending upon credentials and licensure Qualifications Required Minimum of three (3) years of dental and/or orthodontic front desk and/or clinical experience Strong knowledge of dental terminology Experience with dental practice management software Outstanding communication and customer service skills Excellent telephone etiquette and interpersonal skills Exceptional organizational and multitasking abilities Strong attention to detail and commitment to confidentiality Positive attitude and team-oriented mindset Dependable, professional, and seeking a long-term position Highly Preferred Orthodontic front desk experience Knowledge of orthodontic terminology and workflows Active New Jersey X-ray License Active New Jersey Registered Dental Assistant (RDA) License Compensation & Benefits Competitive compensation of $24•30 per hour , based on experience Full-time position (approximately 32 hours per week) Paid Time Off (PTO) Retirement plan Health care stipend Employee and family orthodontic treatment discounts Employee referral bonuses Supportive and collaborative team environment Beautiful Upper Montclair location Opportunity for long-term growth and stability Certain benefits are subject to eligibility and length-of-service requirements. We are looking for someone who is seeking a long-term professional home and who shares our commitment to providing exceptional orthodontic care and an outstanding patient experience. If you are an experienced dental professional who takes pride in providing outstanding service and want to join an amazing team, we would love to hear from you!

Note:

This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned.

Pay:

$24.00•$30.00 per hour

Benefits:

401(k) Employee assistance program Employee discount Life insurance Paid time off Referral program Retirement plan

Experience:

Orthodontic /

Dental Front Desk:

3 years (Required)

License/Certification:

X-Ray Certification (Preferred) Registered Dental Assistant (Preferred) Ability to

Commute:

Upper Montclair, NJ 07043 (Required)

Work Location:

In person