Hospitality Manager

Share this job SVGs not supported by this browser. Description Job Overview Chelsea Hospitality Group is seeking a dynamic and visionary Hospitality Manager to help redefine the traditional office experience. This role is an exciting opportunity to create a hospitality-driven environment that feels more like a boutique hotel than a workplace. The Hospitality Manager will oversee daily hospitality operations, support building-wide programming initiatives, lead a passionate service team, and ensure every guest experience exceeds expectations. The ideal candidate brings strong hospitality leadership experience, operational excellence, creativity, and a guest-first mindset. Requirements . What You'll Do Create the Vision Develop and execute a building-wide hospitality strategy that transforms the workplace into a welcoming, elevated, and community-focused environment. Take full ownership of the Farmers Market program and related activations. Lead & Inspire the Team Train, mentor, and motivate Hospitality Leads and front-of-house staff. Foster a culture of service excellence that anticipates and exceeds guest expectations. Coordinate staffing and uphold service standards for PM events and building activations. Deliver Exceptional Guest Experiences Oversee daily hospitality operations, including: Event coordination Conference catering Concierge services Conduct hospitality tours for prospective tenants and guests as needed. Ensure every interaction reflects a high-touch, hospitality-first experience. Plan & Execute Programming Manage monthly building initiatives, tenant engagement programming, and community events. Support experiential activations that enhance tenant satisfaction and workplace culture. Maintain Operational Excellence Uphold the highest standards of cleanliness, presentation, safety, and service throughout all public areas. Ensure spaces consistently feel polished, welcoming, and professionally maintained. Build Community & Vendor Partnerships Develop and maintain strong relationships with local vendors, partners, and community organizations. Identify opportunities to enhance offerings and elevate the tenant and guest experience. Drive Continuous Improvement Gather and analyze guest feedback to identify opportunities for improvement. Implement innovative ideas, technologies, and service enhancements to continuously evolve the hospitality experience. Coordinate all M Station signage in partnership with the marketing department, ensuring branding, messaging, event promotion, and menu communications remain cohesive and professionally presented throughout the building. Innovate with Purpose Stay informed on hospitality and workplace experience trends. Introduce thoughtful, forward-thinking improvements that position the property as a leader in modern workplace hospitality.

What We Need From You:

Proven experience in hospitality management, workplace experience, hotel operations, or a related field. Strong leadership, communication, and team development skills. Excellent organizational and multitasking abilities in a fast-paced environment. Ability to remain calm and solutions-oriented under pressure. Passion for delivering exceptional guest service and creating welcoming environments. Experience with event planning, catering coordination, and hospitality programming. Strong problem-solving and decision-making skills. Flexibility to work mornings, evenings, weekends, and holidays as needed. Apply for this job