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Claims Coordinator - Legal/Health
Job
Egrab H.R. Partners
Newark, NJ (In Person)
$70,112 Salary, Full-Time
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Job Description
About the Firm We're a claimant-focused legal team handling mass tort and personal injury matters. Our work is guided by our core values — Excellence, Conscientiousness, Innovation, Claimant Focus, and Collaboration — and we invest in technology and a supportive office environment so our team can do their best work. Position Overview Claim Coordinators serve as an important point of contact for existing claimants, making them a critical part of the claimant's experience and assisting in moving their legal claim forward. They are responsible for confirming & verifying all claim information, obtaining additional information relevant to their claim, and handling any additional questions via phone, web, email & live chat — exhibiting professionalism, empathy, and a sense of urgency. What You'll Do Client Engagement — deliver best-in-class service so clients feel heard and supported. Data & Information Accuracy — confirm & verify all claim details while collecting additional claim-related information with precision. Service Excellence — approach every interaction with attention to detail and a sense of urgency. Process Guidance — clearly explain next steps and transition clients to the Claim Investigators team (paralegals and attorneys). What You Bring Proven customer-service experience with existing clients. Professional telephone etiquette — clear, courteous, informative. Strong active-listening and verbal/interpersonal communication. Excellent written communication (grammar, spelling, punctuation). Strong organizational, time-management and prioritization skills. Comfortable multitasking across multiple inquiries. Works well independently and within a team (attorneys, paralegals, admin staff). Adaptable and flexible in fast-paced, high-volume environments.