Patient Care Coordinator

We are seeking a compassionate, polished, and highly organized Patient Care Coordinator to join our plastic surgery practice. This individual will serve as a key point of contact for patients throughout their experience, from initial inquiry and consultation through scheduling, education, and post-procedure follow-up. The ideal candidate combines exceptional customer service skills with strong administrative abilities and a patient-centered approach. Key Responsibilities

• Serve as the primary point of contact for prospective and existing patients, providing a warm, professional, and responsive experience.
• Coordinate consultations, pre-operative visits, surgical scheduling, and post-operative appointments.
• Guide patients through the treatment process by explaining timelines, preparation steps, recovery expectations, and office policies.
• Assist with patient intake, chart preparation, documentation, and communication within the electronic medical record system.
• Provide accurate fee quotes, discuss financing or payment options, and support collection of deposits and balances in accordance with practice policies.
• Ensure all required consents, pre-op instructions, medical clearances, and related paperwork are completed on time.
• Maintain ongoing communication with patients before and after procedures to address questions and support continuity of care.
• Collaborate closely with surgeon, providers, and office staff to ensure a seamless patient experience and efficient daily operations.
• Answer phones, respond to inquiries, and help convert qualified leads into scheduled consultations while maintaining a service-oriented and ethical approach.
• Protect patient confidentiality and follow all applicable privacy, safety, and practice protocols. Qualifications
• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 2+ years of experience in a medical office, plastic surgery, dermatology, aesthetics, or a related healthcare setting preferred.
• Strong interpersonal, communication, and customer service skills.
• Excellent organizational skills with the ability to manage multiple patients and priorities at once.
• Comfort discussing treatment plans, scheduling, and financial arrangements in a clear and professional manner.
• Experience with electronic medical records, scheduling systems, and standard office software.
• Ability to handle sensitive information with discretion and professionalism.
• Knowledge of pre-operative and post-operative coordination is strongly preferred. Preferred Attributes
• Professional, polished demeanor with a strong commitment to patient satisfaction.
• Empathy, discretion, and emotional intelligence when supporting patients making personal healthcare decisions.
• Sales confidence balanced with ethical, education-based communication.
• Attention to detail and follow-through in a fast-paced practice environment.
• Ability to work collaboratively and contribute positively to team culture.

Work Schedule and Environment This position is based in a plastic surgery medical office setting and may require occasional flexibility with scheduling based on patient needs and surgical volume. The role involves frequent communication with patients in person, by phone, and electronically, as well as close coordination with clinical and administrative team members. We are an equal opportunity employer and value professionalism, respect, and compassionate care for every patient and team member.

Pay:

$25.03 - $30.15 per hour

Benefits:

Health insurance Paid time off

Work Location:

In person