Hospitality Lead

Hospitality Lead at Robert Half Hospitality Lead at Robert Half in Weehawken, New Jersey Posted in 3 days ago.

Type:

full-time

Job Description:

About the Opportunity Our client is seeking a highly motivated Hospitality Lead (Lead Office Services Associate) to oversee a dynamic workplace hospitality operation supporting multiple floors within a prestigious corporate environment in Midtown Manhattan. This is a highly visible role with regular exposure to executives, clients, and VIP visitors, making professionalism, leadership, and exceptional service standards critical to success. The Hospitality Lead will supervise a team of Office Services Associates while ensuring a best-in-class hospitality experience across conference rooms, pantry areas, events, and daily office operations. Key Responsibilities Lead, coach, and support a team of approximately 8 Office Services Associates. Ensure pantry areas, conference rooms, and hospitality spaces consistently meet established service standards. Monitor team coverage, task assignments, and daily operational execution. Train new team members and provide ongoing coaching and performance guidance. Support event setup, execution, and breakdown activities as needed. Partner closely with onsite management to ensure seamless service delivery. Proactively identify operational issues and resolve concerns before they impact clients or guests. Maintain a visible presence throughout the office and lead by example in a hands-on capacity. Assist with administrative tasks, reporting, and operational tracking when necessary. Help develop and improve processes to enhance efficiency and service quality. Required Qualification Previous leadership experience as a Team Lead, Supervisor, Hospitality Lead, or similar role Minimum 1-2 years of hospitality experience in a corporate, hotel, event, restaurant, or service-focused environment Strong understanding of hospitality and customer service standards Ability to thrive in a fast-paced, high-volume workplace Excellent communication, organizational, and problem-solving skills Proven ability to motivate teams while maintaining accountability and service excellence Strong attention to detail and execution Preferred Qualifications Administrative or office operations experience. Proficiency with Microsoft Excel and Microsoft Office applications. Experience creating reports, tracking metrics, or preparing basic presentations. Process-improvement mindset with the ability to identify opportunities for operational enhancements.