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MANAGER AMBULATORY BUSINESS OPERATIONS
Job
UNM Hospitals
Albuquerque, NM (In Person)
$85,623 Salary, Full-Time
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Job Description
MANAGER AMBULATORY BUSINESS OPERATIONS UNM
Hospitals- 3.6 Albuquerque, NM Job Details Full-time $36.38
- $45.
Department:
Pharmacy•Admin FTE:
1.00Full Time Shift:
Days Position Summary:
Manage staff that perform centralized scheduling, video interpretation, outpatient pre-registration, eligibility verification, and co-pay identification prior to a clinic visit, in a call-center environment. Prepare annual departmental budget. Monitor quality of work and respond to trends with reinforcement or process improvement. Serve as an ambassador to all supported entities-both facility and professional faculty. As centralized support areas, the Pre-Registration Center, and UNM Health System Appointment Center carry a broad scope of responsibility not only for direct operations but for collaborative effort and problem-solving with clinic partners within UNM Hospitals; UNM Medical Group Ambulatory Clinics; UNM Cancer Center Services; UNM Sandoval Regional Medical Center; and UNMHSC Departments. Plan, organize, and manage departmental operations in accordance with hospital policy. No patient care assignment.Detailed responsibilities:
CUSTOMER RELATIONS
- Establish and maintain good rapport and effective working relationships with patients, visitors, physicians and Hospitals employees
CUSTOMER SERVICE
- Ensure quality customer service through training, monitoring and coaching; resolve customer service issues and problems QUALITY
- Prepare and administer the annual budgets; direct and monitor quality assurance programs; update and implement departmental plans, goals and objectives
STANDARDS
- Establish specific standards and objectives for clinical departments; ensure implementation of and compliance with standards, objectives and operating policies and procedures
LEADERSHIP
- Provide leadership through identification of problems and opportunities for improvement, program planning, implementation, and evaluation
COMMUNICATION
- Communicate with both computer and non-technical personnel in order to understand user needs and to make these needs known to appropriate system vendors and IT personnel
COMMITTEES AND MEETINGS
- Attend technical and administrative meetings; participate in committee functions; participate in hospital-wide activities and committees within the scope of this position or as directed
COORDINATION
- Work collaboratively with Department Managers/ Directors STAFF
- Recruit, hire, orient, train, schedule, supervise, evaluate, counsel, coach, discipline and terminate department personnel BUDGET
- Monitor fiscal status and reports; investigate and resolve variances REPORTS
- Prepare reports, monitor and respond to trends in registration error rates, Medicare Secondary Payer completion audits, and Call Center Phone Performance (GNAV)
COORDINATION
- Work closely with UNM Medical Group, UNMCC, UNM Hospitals and UNM Sandoval Regional Medical Center Finance Division departments to coordinate efforts related to Revenue Cycle Improvement.
POLICIES AND PROCEDURES
- Review and update policies, procedures and guidelines within scope of position.
RESOLUTION
- Ensure timely documentation and resolution of process issues, escalate issues to appropriate decision-making authorities when necessary
PROFESSIONAL DEVELOPMENT
- Enhance professional growth and development through attendance at relevant conferences, seminars, workshops, in-services, behavioral health classes, meetings and reading professional journals and online articles PARTNER
- Work closely with UNM Medical Group, UNMCC, UNM Hospitals and UNM Sandoval Regional Medical Center Operations/Departments to coordinate efforts related to patient care.
BENCHMARK
- Provide Pharmacy Leadership actionable benchmark data for successful day-to-day and strategic management of department's personnel, service, quality, finance and growth; coordinate department's projects and all other duties as assigned Qualifications Related Education and Experience may be substituted for one another on a year for year basis.