Radiology Patient Care Coordinator

Radiology Patient Care Coordinator New Mexico Cancer Center

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9 Albuquerque, NM Job Details Full-time 2 hours ago Benefits Health insurance Dental insurance Flexible spending account Free flu shots Paid time off Vision insurance 401(k) matching Bereavement leave Life insurance Qualifications Computer operation Computer literacy Medical scheduling High school diploma or GED Adaptability Flexibility Full Job Description We are, a freestanding, physician-owned, comprehensive cancer center based in Albuquerque, NM with a satellite clinic in Gallup, New Mexico. We are an Oncology Medical Home, with a focus on early intervention for patient symptoms, resulting in low hospitalization rates. Our Physicians have won Top 10 Docs in the city of Albuquerque multiple times. As a successful Medical oncology and Radiation oncology practice, we have expanded our medical practice to include Survivorship, Palliative Care, Breast Surgery, Rheumatology, Pulmonary, Urology and Neurology. Make a difference in the lives of patients by joining a physician-led, partnership organization with a patient-centered and evidenced-based medicine approach. You will have the tools, resources, and professional freedom you need to deliver outstanding patient care.

POSITION SUMMARY

The Patient Care Coordinator is a reflection of NMOHC's philosophy and dedication to superior healthcare and patient interaction and reinforces and adheres to the core values of the company in order to achieve the mission and vision. This position must demonstrate sensitivity and professionalism while assisting patients with scheduling and follow-up needs.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s): Schedules, cancels, or reschedules all Radiology exams. Works with other PCC's via Microsoft Teams to schedule and coordinate exams with physician follow-up appointments. Ability to multi-task through various programs to schedule, including checking in patients and answering phones. Contacts patients regarding missed appointment and follows up on no show appointments. Entering disc requests for imaging that needs to be sent to outside facilities or for patient pick up. Answer and send emails to billing and other emails related to patient care. Sending out an auth pending list for next day and also for next two weeks Check e-fax Sending therapy list to techs Schedules labs and radiology exams for NMCC patients as well as outside referral patients. Go through and assist with faxes received Initiates prior authorization email to the billing dept. as needed for all diagnostic testing and follows up to make sure authorization has been received prior to patient exam. Monitors and reviews the radiology schedules on a daily basis, ensuring processes are followed and scheduling errors are corrected PRIOR to the patient arriving for the visit. Communicates openly and effectively with the physicians and professional staff. Ensures that confirmation calls are done to remind patients of their appointment, including the review of patient prep for scheduled exams. Answers all phone lines in the POD, tasks, and emails promptly and professionally. Assists with chart prep (this includes printing labs, making sure instructions are given, writing follow up dates, making sure all paperwork is done for patient to fill out, checking auth) Communicating with triage nurses for lab work that needs to be addressed and if orders need to be changed

POSITION QUALIFICATIONS

Competency Statement(s): Active Listening

• Ability to actively attend to, convey, and understand the comments and questions of others. Adaptability
• Ability to adapt to change in the workplace. Applied Learning
• Ability to participate in needed learning activities in a way that makes the most of the learning experience. Communication, Oral
• Ability to communicate effectively with others using the spoken word. Customer Oriented
• Ability to take care of the customers' needs while following company procedures and while demonstrating the core values. Initiative
• Ability to make decisions or take actions to solve a problem or reach a goal. Judgment
• The ability to formulate a sound decision using the available information and resources. Organized
• Possessing the trait of being organized or following a systematic method of performing a task. Safety/Compliance Awareness
• Ability to identify and correct conditions that affect employee/patient safety and privacy compliance.

SKILLS & ABILITIES

Education and Experience:

High School Graduate or General Education Degree (GED) Two to four years related experience preferred, preferably familiarity with Radiology procedures such as CT, PET, MRI and X-ray Minimum of two years' experience as a Patient Care Coordinator or Medical Assistant Radiology, Medical Oncology, and Radiology Oncology work experience is a plus

Computer Skills:

Intermediate computer skills Experience with OncoEMR and

PACS/RIS

is a plus

Compensation/Benefits:

Competitive Pay D.O.E.

Generous Benefits Package Benefits:

401(k) matching Bereavement leave Dental insurance Flexible spending account Free flu shots Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person