Patient Care Coordinator/ ER - Medical Assistant

Patient Care Coordinator/ ER

• Medical Assistant Location 1600 N.

Main Street, Lovington, NM, 88260, United States Job Category Coordinator Employee Type Full-Time Manage Others No Contact information Name Melva Lujan Phone 575-396-6611 Ext 5205 Email careersnlgh Description Patient Care Coordinator will over see the SBIRT process in the Emergency Department. She will also oversee the MCO Care Coordination through the Emergency Department. Both SBIRT and MCO processes are stated mandated. The coordinator is required to be up to date on all changes and updates for such projects. There are also reports and Epic processes involved to meet such requirements. The coordinator is responsible for staffing these programs around the clock at the Emergency Department. Track and create a report for

SBIRT/MCO

Care Coordination activities to the state and to EPIC Oversee the transisition of MA to CHW Certification Train Nor-Lea Hospital staff on the SBIRT process as needed. Oversee the Paramedicine collaboration with Lovington EMS. Work closely with Behavioral Health Providers on referrals sent from SBIRT. Values i

• Innovation "Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department. C
• Compassion "Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs. A
• Accountability "Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles.

When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates. R

• Respect "We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good. E
• Empowerment "Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions.

I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers. Requirements

MINIMUM EXPERIENCE

• Six months to one year related experience and/or training, including customer service; or equivalent combination of education and experience preferred
• Medical terminology, medical insurance experience preferred but not required.

MINIMUM EDUCATION

• High School Diploma or General Education Degree Required
• One of the following is required: NCMA
• National Medical Assistant Certification from the National Center for Competency Testing NRCMA
• Nationally Registered Certified Medical Assistant from the National Association of Health Professionals RMA
• Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants CCMA
• Certified Clinical Medical Assistant certificate from the National Healthcareer Association required CMA-AAM
• Certified Medical Assistant from the American Association of Medical Assistants

LICENSURE/CERTIFICATION

• Certified Clinical Medical Assistant Certification
• or • National Registered Certified Medical Assistant Certification Required • Basic Life Support (BLS) Certification Required