Physical Therapy Office Front Office Coordinator

Job Summary A Front Office Coordinator at a busy physical therapy clinic plays a pivotal role in ensuring smooth daily operations and an exceptional patient experience. This individual serves as the first point of contact, greeting patients warmly, managing appointment scheduling, and handling phone inquiries with professionalism. Key responsibilities include verifying insurance, processing payments, maintaining organized patient records, and coordinating communication between patients, therapists, and staff. The role demands strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. A friendly demeanor, excellent communication skills, and a commitment to patient care are essential for success in this role. Major Duties and Responsibilities of a

Front Office Coordinator:

Patient Interaction:

Greet patients and visitors warmly and professionally upon arrival. Provide excellent customer service by addressing patient inquiries and concerns promptly.

Appointment Management:

Schedule, reschedule, and confirm patient appointments. Manage the clinic's daily appointment calendar to ensure optimal therapist utilization.

Administrative Tasks:

Maintain and organize patient records, ensuring confidentiality and compliance with HIPAA regulations. Prepare and process necessary forms, including intake, consent, and insurance documentation.

Communication:

Answer and route incoming phone calls and messages promptly and professionally. Act as a liaison between patients, therapists, and other staff members to ensure seamless communication.

Clinic Organization:

Maintain a clean and welcoming reception area. Order and restock office supplies as needed to support clinic operations.

Problem Solving:

Address and resolve scheduling conflicts or patient concerns effectively. Assist with administrative troubleshooting and workflow improvements as required.

Team Support:

Collaborate with clinical and administrative staff to ensure efficient clinic operations. Participate in team meetings and training sessions as needed. This position offers an opportunity for individuals who are passionate about providing excellent patient care while contributing to the operational success of a healthcare facility. Qualifications Proven experience in medical administrative support and front desk operations Strong communication and organizational skills Proficiency in EHR systems such as Epic, WebPT, Prompt Familiarity with medical terminology, CPT coding, and HIPAA regulations Excellent patient service skills and ability to manage multiple tasks in a fast-paced environment Experience with Microsoft Office and medical records management

Job Types:

Full-time, Part-time, Contract Pay:

$16.00 - $20.00 per hour

Benefits:

Health insurance Paid sick time Paid time off

Work Location:

In person