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Job Description
View More Jobs Manager Hospitality Sales (Caesars Palace LV) Las Vegas, NV, United States (On-site) Be the First to Apply
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission :
"Create the Extraordinary"
Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary The Hospitality Sales Manager oversees the end-to-end coordination of social group room blocks and restaurant event bookings while promoting and cross-selling offerings across Caesars Entertainment. This role serves as a key point of contact for guests, managing inquiries, coordinating accommodations and dining experiences, and providing tailored recommendations to enhance each visit. The manager ensures seamless communication across departments, supports overall trip planning, and delivers a high-quality, personalized guest experience. The role includes partnering with Hotel Operations and Revenue Management to secure appropriate room types and pricing for groups of ten or more rooms, conducting site tours when needed, and proactively driving revenue through upselling premium accommodations, dining, and on-property activities. Additionally, the Hospitality Sales Manager manages restaurant group event planning from initial inquiry through execution, including site inspections, menu development, and coordination with restaurant leadership. The role is responsible for preparing accurate Banquet Event Orders, supporting event reconciliation, and completing basic accounting tasks within established timelines. How You Will Create the Extraordinary Coordinate and manage guest inquiries related to group lodging, food and beverage (F&B), and event accommodations across Caesars Entertainment properties. Plan and organize group bookings, including restaurant events, ensuring accurate documentation and seamless execution from inquiry through post-event reconciliation. Develop and present customized event proposals, including menus, entertainment, and décor, while driving upselling opportunities. Prepare and maintain detailed Banquet Event Orders (BEOs) and enter data into systems such as Salesforce, GuestCenter, and Tripleseat. Collaborate with internal partners—including hotel operations, restaurant managers, chefs, and sommeliers—to fulfill guest requirements and special requests. Conduct site tours, tastings, and pre-event meetings to support successful event planning. Maintain timely, professional communication with guests, ensuring all inquiries are addressed within 24-48 hours. Build and maintain client relationships by proactively engaging repeat guests to drive incremental bookings. Stay informed on property offerings, including hotels, restaurants, entertainment, and amenities, to provide expert recommendations. Participate in departmental meetings and complete additional assignments as directed by leadership. What You Will Need Bachelor's degree in Hotel Management, Business, or a related field, or equivalent experience. Minimum of 3 years of experience in hotel operations, sales, food and beverage, or restaurant sales. Proficiency in Microsoft Office; experience with Salesforce, GuestCenter, Tripleseat, or similar systems preferred. Strong communication, interpersonal, and customer service skills, with professional phone and email etiquette. Demonstrated analytical, problem-solving, and decision-making abilities. Ability to manage multiple priorities in a fast-paced, high-volume environment with attention to detail and accuracy. Flexibility to work varied schedules, including evenings, weekends, and holidays. Ability to communicate effectively in English, both verbally and in writing. Prior professional cleaning experience preferred.
ADDITIONAL REQUIREMENTS
Ability to work in a fast-paced environment and manage multiple tasks simultaneously while maintaining accuracy. Must be able to stand, walk, bend, kneel, crouch, and sit for extended periods as needed. Ability to lift and carry up to 10 pounds. Manual dexterity to operate office equipment, including computers, phones, and copiers. Ability to navigate throughout office and property locations. Must be able to respond to visual and auditory cues. Comfortable working in environments where exposure to secondhand smoke may occur. About Us At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its
PEOPLE PLANET PLAY
framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 85878 Job Category Sales and Marketing Job Schedule Full time Locations Caesars Las Vegas (On-site)
