Patient Coordinator

Patient Coordinator The Center for Rheumatology - 3.7 Albany, NY Job Details Full-time $18 - $20 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Health insurance verification via online portal Patient scheduling systems EHR systems Spreadsheets Practice management software Client file management Scanning Windows Patient service High school diploma or GED Productivity software Phone etiquette Faxing Full Job Description Job Summary We are seeking a dedicated and organized Patient Coordinator to join our healthcare team. In this vital role, you will provide administrative support to patients and providers by performing the clerical tasks associated with medical reception and patient care. The Patient Coordinator is often the first point of contact and sets the tone for a good patient experience. Duties

• Answer all incoming phone calls in the Albany office.
• Assist all patients, offices, doctors, companies, etc. calling.
• Register demos, insurance, etc. for all new patients for all TCFR office locations.
• Schedule new patients for all TCFR locations.
• Schedule appointments, including new patients, follow-ups, DEXAS, e-news, 2nd opinions, etc.
• Reschedule/cancel appointments as necessary.
• Check voicemails.
• Create and send phone notes.
• Call for records to other offices and hospitals.
• Fax and mail records.
• Call patients to advise them of any messages per the provider's request.
• Transfer calls to the proper party.
• Connect all physician-to-physician calls.
• Answer calls from outside offices for new patient referrals and records.
• Scan and index multiple documents daily (records, new patient packets, consult forms, etc.)
• Mail out all new patient packets and letters.
• Call for medical records for all new patients.
• Hospital consultation calls/spreadsheet.
• After calling new patients referred to TCFR, keep track of all the new patients that were unable to get ahold of.
• Bump lists: Reschedule any appointments after the Manager of Patient Care & Coordination blocks the schedules for doctor's vacations, sick days, etc. Send out letters/cards to any patients that have not called us back about rescheduling their appointment.
• Check in and check out patients and properly document registration.
• Verify Insurance and patient demographics.
• Collect co-pays and balances from patients, getting authorization on credit cards.
• Instruct patients in completion of medical forms such as history and information forms.
• Print and distribute appropriate education, scripts, orders and other designated information per the provider's orders.
• Update and input patient's information in practice management system such as name, address, insurance, etc.
• Perform other duties as assigned.

Qualifications and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, an individual should have knowledge of Medical Practice Software, Windows, and Microsoft Office. Required Education and Experience - High school diploma or general education degree (GED); one year of experience working in medical office: scheduling, check-in/out/reception. Preferred Education and Experience Associates degree. Join us in making a difference by providing exceptional support that enhances patient experiences! This role is perfect for motivated individuals eager to develop their expertise in healthcare administration while contributing to a compassionate team.

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Experience:

electronic health record system: 1 year (Required)

Work Location:

In person