Domestic Violence Case Manager

Domestic Violence Case Manager Child & Family Services of Erie County Buffalo, NY Job Details Full-time $28

• $30 an hour 7 hours ago Benefits Wellness program Paid jury duty Health savings account Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 403(b) Loan forgiveness Life insurance Referral program Qualifications Record keeping Microsoft Excel Database systems Writing skills Client file management Domestic violence situation handling Working with survivors of violence Driver's License Domestic violence intervention Productivity software Quality data entry

Full Job Description Program Summary:

Our Domestic Violence Program provides comprehensive, trauma-informed services to individuals and families impacted by intimate partner violence. Through safety planning, crisis intervention, advocacy, and referrals, we empower survivors to regain stability and rebuild their lives. The Case Manager plays a vital role in supporting survivors by providing individualized case management, coordinating services, and promoting long-term safety and healing.

Position Summary:

The Domestic Violence Case Manager will play a critical role in identifying survivor needs, coordinating services, and ensuring trauma-informed support throughout the legal process. The candidate must also exercise sound judgment in knowing when to address matters on-site and when to bring concerns or emerging issues back to their supervisor for guidance and program alignment. This is a unique and impactful role designed to support survivors of domestic violence who are navigating the legal system. The Case Manager will be co-located in Erie County Family Court, working closely with our legal services partner, the Erie County Bar Association Volunteer Lawyers Project (VLP), to provide direct support and advocacy for individuals involved in Family Court proceedings. A Day in the life as the

Domestic Violence Case Manager:

Works collaboratively with and responds to referrals from the Erie County Bar Association's Volunteer Lawyers Project's (ECBAVLP) Family Court Help Desk Attends Family Court appearances with clients and assists in navigation of the Family Court system Utilizes a trauma-informed and client centered approach and provides ongoing support to clients including crisis intervention, counseling, safety planning, risk and needs assessments, and coordinating resources and services Engages in survivor-driven case management services and assists clients in developing holistic, individualized service plans that identifies and addresses each clients' goals and needs with a focus on self-sufficiency and meeting basic needs Coordinates services for clients with both internal and external resources and agencies to support progress toward individual goals and provides follow-up services to assure linkage with appropriate resources Assist victims with completing family offense petitions when appropriate as needed Maintains timely and accurate completion of data entry and reporting, including client progress notes, summary reports, and other programmatic and agency requirements Participates in the Crime Victim Justice Project's monthly meetings to coordinate efforts between Haven House and the other members of the Project Ensures compliance with all agency policies and procedures, including but not limited to confidentiality, safety protocols, legal requirements, ethical standards, and administrative procedures Participates in staff meetings including supervision, trainings, and other agency requirements Engages in staff development to ensure continued professional growth Models and practices sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions Participates and contributes to program Quality Improvement Processes Utilize Agency and IT systems according to agency protocol Other duties as assigned The Qualified Candidate will: Have a Master's degree Bring at least two years of experience in the domestic violence field. Demonstrate a commitment to empowering domestic violence survivors using a trauma-informed, equity, and strength-based lens. Must be able to adapt to the professional culture and pace of the court environment. Be someone who can work independently with confidence and professionalism, while also demonstrating strong collaboration and communication skills with court personnel. Have a valid New York State driver's license and reliable transportation for frequent travel within the community Model and practice sensitivity, fair treatment, and acceptance of diversity in all interpersonal interactions. Be proficient in Microsoft Office suite programs including Excel and ability to enter accurate information into case record management system (database). Strong written communication skills required Bi-lingual skills (Spanish-English) welcomed. Competitive pay range of $28

• 30 per hour based on a 35-hour work week.

Shift Information:

Hours are Monday through Friday 8:30 am to 4:30 pm with flexibility to attend the occasional meeting or provide coverage outside of regular business hours. CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment. Paid Time Off (PTO)

• 20 PTO Days (25 Days After Five Years of Employment)
• 14 Paid Holidays (includes 2 flex holidays)

• Bereavement:

  Four Paid Days
• Paid Jury Duty Employer Paid Life Insurance Medical, Two Plan Options Dental, Two Plan Options Vision Insurance Wellness Program and Incentives Health Savings Account (HSA) and Quarterly Employer-Contributions Healthcare Flexible Spending Account (FSA) Dependent Care FSA Retirement Employee Referral Bonus Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF) 403(b) Right Away and Employer-Contributions After Two Years Child & Family Services is an

Equal Opportunity Employer:

Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training. Experience Required Masters of Social Work degree (MSW) or equivalent education and at least 2 years paid professional experience highly preferred. Must have very strong writing skills. Education Required Masters or better in Social Work or related field

Behaviors Preferred Enthusiastic:

Shows intense and eager enjoyment and interest

Team Player:

Works well as a member of a group

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.