Patient Care Coordinator/Scheduler

Job Summary Expert Medical Services (EMS) is seeking a highly organized and detail-oriented Patient Scheduling & Care Coordinator to support our growing house-call medical practice. This role combines provider scheduling , care coordination , and referral management to ensure efficient daily operations and a seamless patient experience. The ideal candidate thrives in a fast-paced healthcare environment, excels at multitasking, and understands the importance of accurate documentation , clear communication , and operational follow-through across clinical, transportation, and administrative teams. Key Responsibilities Provider Scheduling & Daily Operations Build and manage daily patient visit schedules for assigned medical providers Ensure provider schedules are optimized to meet daily visit expectations Coordinate schedules with drivers to support efficient routing and timely visits Confirm appointments with patients and proactively backfill cancellations or rescheduling Adjust schedules in real time due to delays, emergencies, or provider availability Communicate schedule changes clearly to providers, drivers, and management Care Coordination & Referrals Process incoming and outgoing referrals promptly and accurately Verify referral completeness, eligibility, and authorization requirements Coordinate follow-ups and scheduling related to referrals and care gaps Ensure outgoing referral packets are complete and sent in a timely manner Serve as a liaison between patients, providers, and external healthcare partners Documentation & Systems Accuracy Maintain accurate, real-time schedules and patient records in the EMR Update multiple platforms (Emails, Smartsheets, Airtables, etc) with clear, timely status notes Document all scheduling changes, referrals, cancellations, and follow-ups promptly Ensure patient demographics, insurance information, visit details, and referral data are complete and accurate Compliance & Professional Standards Maintain strict HIPAA compliance and patient confidentiality Follow all EMS policies, workflows, and escalation protocols Demonstrate professionalism, accountability, and strong communication skills Performance Expectations Maintain efficient and complete provider schedules Minimize schedule gaps and missed visits Ensure timely referral processing and follow-up Maintain high accuracy across all platforms Collaborate effectively with providers, drivers, and office staff Qualifications Experience in medical scheduling, care coordination, referrals, or healthcare operations Strong organizational and time-management skills Ability to manage multiple priorities in a fast-paced healthcare environment Comfortable working with EMR systems and tracking tools Excellent verbal and written communication skills Strong attention to detail Bilingual Candidates are highly encouraged to apply Healthcare office, home health, or house-call experience is preferred.

Pay:

From $20.00 per hour

Work Location:

In person