Deputy Executive Director

Deputy Executive Director 3.7 3.7 out of 5 stars New York, NY $215,000

• $290,000 a year
• Full-time NYC Health + Hospitals 1,225 reviews $215,000
• $290,000 a year
• Full-time About NYC Health + Hospitals NYC Health + Hospitals/Community Care reaches outside the walls of our hospitals and brings health care to patients where they live.

With more than 600 dedicated employees, Community Care provides services including home care, community care coordination, and community-based care management to individuals managing chronic health conditions residing in Brooklyn, Manhattan, Queens and The Bronx. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Work Shifts 9:00 A.M

• 5:00 P.M (Monday
• Friday 35 hours a week) Duties & Responsibilities Community Care is a Division of the health system that delivers home
• and community-based services to patients referred from across the health system's entire care continuum, a subsidiary health plan (MetroPlus Health), and a subsidiary Accountable Care Organization. The administrator will lead the delivery of interdisciplinary home
• and community-based services, including home health services under the auspices of the Certified Home Health Agency (CHHA).

The incumbent will lead the organization and direction of the ongoing functions of the CHHA's parent and branch locations, and will assume full-time administrative authority, responsibility, and accountability for day-to-day operations and financial viability of the CHHA. The incumbent will also lead nursing-related functions across Community Care.

Essential Duties and Responsibilities:

1. Serves as Executive Director in the latter's absence. 2. Participates in the planning, development and promulgation of programs, policies and procedures, and evaluative and monitoring techniques designed to implement the policies and achieve the goals established by the governing body and the President. 3. Supervises the implementation of programs and policies concerning health care setting operations and assists in coordinating activities between health care setting staff and Officers. 4. May direct a compliance program for the health care setting in meeting standards established by inspecting and accreditation agencies involving delivery of health care services. 5. Participates in the establishment of formal systems of financial procedures, qualifications for employment and retention of competent personnel, employee health programs and general administrative support services. 6. Assists in the development and monitoring activities of the annual budget. 7. Recommends purchase of supplies and equipment for the health care setting consistent with policies governing purchase procedures. 8. Recommends construction and alteration programs, including acquisition and replacement of health care setting equipment. 9. Schedules, conducts and/or participates in regular inter-departmental and departmental meetings. May designate hospital departmental representatives for medical staff and multi-disciplinary committees to facilitate effective communication lines within the health care setting. 10. Assists the Executive Director in maintaining cooperative relationships with the community, professional groups, external agencies, and regulatory bodies. 11. Participates in the development, maintenance and implementation of a health care setting management reporting system that provides adequate and timely data for program planning and evaluation purposes. 12. Performs other related duties, as assigned. Minimum Qualifications 1. Master's degree from an accredited college or university with a specialization in Hospital Administration, Business Administration, Public Health, Hospital Health Care, Medical Administration or a related program, and six (6) years of full-time experience in high-level responsible business administration, administration, public administration or an equivalent area, or as an Assistant Hospital Administrator in a position of direct responsibility for total operations or major parts thereof in a hospital setting including substantial exposure in meeting community needs; or 2.Bachelor's degree from an accredited college or university in disciplines, as listed in "1" above; and eight (8)years of high-level experience in areas as described in "1" above.

• Valid New York State license and current registration to practice as a Registered Professional Nurse (RN) issued by the New York State Education Department (NYSED) Department Preferences 1.

Leadership:

Demonstrates dependability through regular, predictable attendance and availability. Provides timely and effective feedback to senior and executive leadership and management. Partners with the System Office of Patient Centered Care to affect nursing training and development, engagement, recognition, and appreciation; recruitment and retention; and governance. Maintains a dotted line reporting to the System Chief Nurse Executive. Keeps abreast of industry trends and regulatory requirements through activities such as participating in State Associations and professional memberships, attending trainings, and reviewing industry publications. Develops, plans, implements, and evaluates short and long-range strategies, plans, goals, and objectives for the operational and clinical function of the CHHA. Develops and implements tactics to effectively manage growth, cost of care, and improve quality of care across all programs and service lines. Leads collaborative engagements and business development activities with health system stakeholders across the care continuum including ambulatory, emergency, inpatient, post-acute care and MetroPlus Health and Healthfirst health plans. Provides key updates and direction to staff through general meetings, daily huddles, outlining clear expectations and accountabilities, daily, weekly, monthly, quarterly, and annually. Supports change and speaks positively about it with staff. Makes timely, well-informed, and appropriate decisions by examining all the relevant and available facts; consulting relevant subject matter experts; exploring alternatives; and committing to an action plan. Prepares leadership and managerial presentations and reports according to required timelines. Performs operational duties deemed appropriate by the management team. 2.

Strategy and Operations:

Leads and directs the overall development and operational management of the functional areas of the CHHA. Determines appropriate staffing levels and resource needs that are integral to the operations and growth of the CHHA. Oversees staff productivity through appropriate scheduling while being aware of the impact of scheduling decisions on expenditures and revenue generation. Maintains mid

• to high-energy pace and resourcefulness in solving operational challenges.

Prioritizes the workload and shifting priorities to accommodate change and demand. Recommends, develops, and implements clinical, administrative, and operational policies and procedures to support effective and efficient operations. Conducts policy reviews and revisions as needed to establish and support the highest possible quality of care delivery. Builds and maintains high-performing teams. Identifies, and supervises that fosters a supportive work culture and environment; ensures employees receive appropriate supervision, communication, recognition and development. Conducts performance reviews in accordance with established policies and procedures. Responds to on-call evening and weekend demands and escalations as needed. Maintains on-call materials current with coverage staff; emergency contact information for referral sources; instructions for escalation of issues; current census; and list of active staff. Ensures the maintenance of the on-call coverage log and records for staff, patients, and referral sources. 3.

Financial Management:

Projects budgets; allocates resources; and approves expenditures. Able to review, interpret and respond to cost versus revenue reports/charts/graphs/ dashboards, such as annual budget, expenses, revenue, profitability, billable hours, bill rates, pay rates, etc. Oversees the revenue cycle function end-to-end in accordance including order tracking, authorization, scheduling, billing, denials management and accounts receivable. Support payer contract negotiations as needed and escalate payment issues promptly. 4.

Care Experience:

Ensures self and staff upholds the standards of 'best in class' customer service through consistent delivery of high-quality care delivery and customer service. Maintains positive and productive relationships with patients, caregivers, staff, and stakeholders, including referral sources Prioritizes and supports patient and staff safety through the provision of training and resources. Embraces and promotes a just culture approach to addressing issues staff and patient safety issues/concerns. 5.

Quality Assurance and Performance Improvement:

Analyzes and utilizes information and data to guide the development and implementation of health care interventions that improve value to a health plan member and payers; Ensures staff access to current clinical information, best practices, and training and development, and resources to support the delivery of comprehensive and high-quality care. Collaborate with Human Resources to support the development of an annual staff training plan. 6.

Regulatory and Compliance:

Ensures regulatory standards and compliance. Maintains absolute privacy, confidentiality, and security of all information pertaining to employees and patients. Adheres to health system and Community Care policies and procedures, HIPAA/ Privacy Program, Compliance Program, Code of Conduct and Ethics, and Conflict of Interest. Ensures all programs and services meet federal, state, local and health system regulations, accreditation standards, quality metrics, business requirements, and evolving models of care (e.g., accountable care organizations, patient-centered medical homes). Collaborates with the Compliance Officer in identifying and addressing regulatory issues that may impact the CHHA, including but not limited to the proactive identification of compliance risks, development of Community Care's annual compliance work plan, and responding to operational and billing audits. 7. Assures that all business conduct is above minimum standards required by law and does not condone any activity that achieves results through violation of the law, unethical business, or patient care practices. 8. Any other duties as assigned by the manager

KNOWLEDGEABLE IN

Thorough knowledge of the fundamentals of CHHA administration and standards, regulations, and laws applicable to CHHA operations, knowledge of business and human resources administration principles, management functions, management processes, and the ability to direct and supervise personnel. Demonstrated knowledge regarding federal (Centers for Medicare & Medicaid Services), state (New York State Department of Health), and local (New York City Department of Health & Mental Hygiene) regulations and JCAHO standards for home health providers

YEARS OF EXPERIENCE

Six years of progressive responsibility in a CHHA or a combination of CHHA and hospital administration, business administration, public administration, or an equivalent field; including substantial exposure to meeting health needs in home-and community-based settings.

COMPUTER PROGRAMS/SOFTWARE OPERATED

EPIC H2O Hyperspace

EPIC H2O

Remote Client Microsoft Office (Word, Excel, PowerPoint, Project, Visio, OneNote) Benefits NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs How To Apply If you wish to apply for this position, please apply online by clicking the "Apply for Job" button or forward your resume to CommunityCareCareers@nychhc.org noting the above Job ID # 135959 .