Move-In Coordinator Independent & Assisted Living (Temporary Position)

Move-In Coordinator•Independent & Assisted Living (Temporary Position)

Location:

The Osborn•

Rye, NY Department:

Sales Reports To:

Vice President of Sales Pay Range:

$30.76•$34.08 per hour

Schedule:

Monday to Friday 9am to 5pm Position Summary The Move-In Coordinator is the primary point of contact for new residents and their families throughout the move-in process for Independent Living and Assisted Living at The Osborn. This temporary position is responsible for managing all logistical, administrative, and communication aspects of a resident's transition, ensuring a seamless, welcoming, and supportive experience. Working cross-functionally with Sales, Nursing, Resident Services, Facilities, Dining, Housekeeping, and external vendors, the Move-In Coordinator ensures apartments are fully prepared and all resident needs are met prior to and following move-in. This role is critical to creating strong first impressions, supporting occupancy goals, and delivering an exceptional resident experience across all levels of care. Key ResponsibilitiesMove-In Planning & Coordination Serve as the primary liaison for new residents and families from deposit through post move-in follow-up Coordinate move-in timelines, unit readiness, and key distribution Schedule and oversee move-in dates and welcome processes Partner with Maintenance, Housekeeping, and IT to ensure apartments are move-in ready Communicate resident-specific needs (mobility, cognitive, medical, or safety) to appropriate teams Documentation & Compliance Manage and track all required move-in documentation, including agreements, insurance, health records, and financial paperwork Coordinate Assisted Living assessments and obtain necessary approvals Maintain accurate records in PCC and CRM systems in compliance with DOH regulations and company policies Prepare and organize completed files for leadership review and sign-off Resident & Family Support Provide guidance, reassurance, and consistent communication throughout the transition process Educate residents and families on community services, policies, and daily life Serve as a key resource during the initial adjustment period and promptly address concerns Cross-Department Collaboration Act as the central communication hub between Sales, Nursing, Dining, Maintenance, Life Enrichment, and other departments Support the Sales team with tours, follow-ups, and transitions from prospect to resident Post Move-In Follow-Up Conduct resident satisfaction check-ins after move-in Address outstanding issues and escalate when necessary Gather feedback and partner with leadership to improve the move-in experience QualificationsEducation & Experience Associate's or Bachelor's degree in Business, Marketing, Healthcare Administration, Social Services, or a related field (preferred) Minimum of 2 years of experience in senior living, healthcare, hospitality, or customer-facing roles Experience with Assisted Living regulations and assessments preferred Skills & Competencies Strong organizational and time management skills Excellent interpersonal and communication abilities High level of compassion, patience, and emotional intelligence Ability to manage multiple priorities across different levels of care Proficiency in CRM systems and Microsoft Office Detail-oriented with strong follow-through Work Environment & Requirements Ability to walk throughout the community and assist during move-ins Availability for occasional evenings or weekends as needed Position Details This is a temporary position supporting operational and occupancy needs Pay rate is $30.76•$34.08 per hour , based on experience Why Join The Osborn? Mission-driven organization with a commitment to excellence in senior care Collaborative, supportive team environment Opportunity to play a key role in shaping the resident experience

Pay:

$30.76•$34.08 per hour

Work Location:

In person