Director, Operations & Clinical Services

Description A Brief Overview The Director, Operations & Clinical Services will be a contributing member of UH Community Medical Center senior leadership teams and will identify new business opportunities, create and implement new hospital services through business plans, develop and maintain physician relationships and provide leadership, oversight, and inspiration to a range of leaders and departments within the medical center. What You Will Do Maintain visible presence in the community to assess opportunities for program growth and expansion. Identify and implement program development opportunities and synergies through the use of business plans and by working with a wide range of colleagues throughout the UH system Collaborate with physicians and other providers to build and foster strong relationships for the growth and success of the hospital and to optimize patient care in the community Coordinate the recruitment and retention of new physicians to support the growth, expansion, and program development initiatives Develop business process improvement initiatives as it relates to a variety of ambulatory services Lead community benefit initiatives, identify and pursue grant opportunities, and partner with development and other UH system functions to advance the mission of the entity medical center. Provide leadership oversight for planning, operational management, and quality improvement for medical center specific operations such as: Radiology, Laboratory, Operating Room, Outpatient Surgery, Central Sterile Processing, Wound Contract, Respiratory, Timeshare/Property Management, Patient Transport and Fitness Center.

Indirect oversight:

Rehabilitation Services, Pharmacy, Facilities, Nutrition Services, Environmental Services, Construction, Safety, Security and Supply Chain. Where appropriate, this oversight is in conjunction with system leaders for the departments to ensure a coordinated and aligned prioritization of work and goal achievement. Where applicable, plans, implements and optimizes ambulatory programs/initiatives in collaboration with ambulatory leadership and other UH departments to improve access, patient and provider experience, staff engagement and revenue generation. Partners with institutes and physician practices to create strategies and initiatives that foster service line growth and efficiency. Develops and operationalizes business plans to support programmatic development. Additional Responsibilities Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Qualifications Education Bachelor's Degree in business, healthcare administration or related field. (Required) and Master's Degree (Preferred) Work Experience 8+ years Seven to Ten years of progressive healthcare leadership experience, including

• In-depth knowledge of healthcare trends, finances, provision of care and health care delivery systems
• Demonstrated ability to build and maintain professional relationships with a high degree of emotional intelligence
• Proven fiscal management abilities including budgetary control, expense reduction and new revenue generation
• Experience in assessing market opportunities, developing business plans and implementing programs to respond to such opportunities
• Proven analytical and problem-solving skills to gather and assess data and generate meaningful strategies for problem resolution (Required) Knowledge, Skills, & Abilities Superior interpersonal skills, communication and presentation skills (Required proficiency) Physical Demands Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely 20 lbs Carrying Rarely 20 lbs Pushing Rarely 20 lbs Pulling Rarely 20 lbs Climbing Rarely 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements 10%

Additional Salary Detail:

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of posting of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, union negotiated contracts, budget and internal equity). This figure does not include, unless otherwise stated incentive pay or shift differential pay or the value of University Hospitals' comprehensive benefits package, which includes healthcare, dental, vision, retirement plan options, and additional offerings. Click here to view complete wellness and benefits details.