Med Spa Patient Coordinator

We are a world-class medical spa that provides expert care, incredible results, and an exceptional experience - with the primary goal of making our clients look, and feel, amazing. This is a part-time position working primarily Mondays and Fridays. Essential Functions of the

Front Desk Patient Coordinator:

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the clients. Have a thorough working knowledge of all standard operating procedures, protocols, and policies that pertain to your department. Ensure that all clients receive exceptional service and have a comfortable and pleasant experience. Create a professional relationship with the clients using good verbal and non-verbal communication. Promote return visits. Conduct the following duties in accordance with standard operating procedures: Schedule and confirm client appointments. Check in/check out all clients. Answer and handle all telephone calls. Carry out all cashiering processes. Process all outgoing mail. Perform all opening/closing procedures according to the assigned responsibilities. Maintain knowledge of all technician techniques, services, and packages. Continually work on your personal sales skills, including: building instant rapport, client needs assessment, knowledge of service and product features and benefits, scheduling consultations, and rebooking. Build client partnerships by appropriately matching client needs to the various services and products offered and clearly educating the client. Learn all current promotions and offer them to new and existing clients to stimulate sales during the promotional period. Capture all leads and schedule consultations. Utilize confirmation calls and post-treatment conversations as upsell and cross-sell opportunities. Always consult with clinical staff on proper treatment protocol for various skin types and medical conditions. Maintain a neat and orderly work area and facility at all times. Have thorough knowledge of all skin care products and services in order to answer any client or member questions. Perform inventory responsibilities as requested. Address client needs and concerns in an appropriate manner. Attend all in-house training programs. Facilitate laundry (washing, drying, and folding) on an as-needed basis.

Additional Responsibilities:

Customer Interaction Communicate in a friendly and professional manner. Quick and timely responses to personal or phone inquiries from clients is required. Facility Cleanliness Cleanliness is a priority to everyone. Minor cleanups should be completed on the spot, whereas more serious cleanups should be reported immediately. Timely and accurately enter or update client information in the practice management systems Urgently resolve any discrepancies in information Accurately complete daily reporting, record keeping and reconciliation. Safety Safety is every employee's responsibility. All employees are expected to report any unsafe conditions of any nature, either within the facility or on the property, to management. In the event that a condition exists that is a potential immediate hazard to clients or fellow employees, secure the area from use and report the hazard to management immediately. Key Behavior /

Attributes:

Presents a highly professional image Team player Customer oriented Sales driven Positive attitude

Skills:

Exceptional Communication Skills Strong Computer Skills Positive Attitude Diplomacy Willingness to succeed and grow individually as well as part of a team

Requirements:

Strong communication skills Excellent sales & marketing skills Neat, professional appearance Proficient with computers.

Education/Training:

Degree:

High School Diploma or Equivalent, or higher. Prior experience in a medspa, spa, or in hospitality industry preferred.

Job Type:

Part-time Pay:

From $20.00 per hour

Experience:

Customer service: 1 year (Required) Spa services: 1 year (Required)

Work Location:

In person