Patient Access Supervisor (EXEMPT) - Patient Access, FT

Job Specifics Career Department Patient Access Status Full Time Shift 8:00 am

• 4:30 pm, Monday
• Friday Average Weekly Hours 40 Contact Employment Specialists Phone 740.393.9612 Email careers [at] knoxcommhosp [dot] org Posting Date Tue, 04/07/2026
• 12:00pm

JOB SUMMARY

Patient Access Supervisor is responsible for ensuring registration is occurring accurately and in a timely manner. This includes coordinating activities and communicating with various departments who are affected by registration information. The supervisor initiates appropriate steps to resolve departmental, interdepartmental, and payer issues that affect registration processes. Facilitates and oversees all new staff training ensuring their ability to work independently. Oversees staff training and ongoing education for all registrars. Provide one on one registration assistance with registrars whose accuracy rate falls below the quality standard. Completes and posts employee schedules within established time frames to ensure adequate staffing needs.

PRIMARY JOB RESPONSIBILITIES

Facilitates new staff training and orientation. Oversees staff in a 24/7 operating department. Supervises staff assigned to work unit. Works with manager in the hiring, terminating, and counseling of staff. Evaluates the performance of assigned staff and completes the Performance Appraisal form. Provide compliance guidance to all registrars. Work one on one with registrars whose accuracy rate falls below the standard. Collects and monitors employee's productivity and quality. Ensures time and attendance is completed for department each pay period for Patient Access. Review and resolve patient accounts whose accuracy and completeness are in question, providing timely feedback to all Registrars. Comply with all local, state and federal regulations. Complete staff schedule according to departmental policy, ensuring adequate staffing levels for all shifts Maintains statistical information. Strives to find solutions to hospital wide and department wide operational issues affecting the accounts receivable and/or customer service. Acts as a liaison between department and other hospital departments in registration and billing needs and requirements. Assumes responsibility and accountability for individual knowledge, skills, performance and behavior in accordance with hospital, division and department standards of care and policies and procedures. Maintains patient, employee, physician and organization confidentiality; respects the rights, privacy and property of others. Develop, motivate, and support employees to provide quality services in all areas of the department. Supports the mission, values and vision of the organization.

ADDITIONAL RESPONSIBILITIES

Provide coverage and assistance in all departmental areas as needed. Must be able to work and staff all hours of operation. Perform tasks that are supportive in nature to the essential functions of the job. Participate in staff meetings, educational programs, committees, QI activities and mandatory in-services. Demonstrate initiative in personal/ professional development. Present a professional image. Other duties as assigned. Demonstrates knowledge of disaster/emergency procedures and responds appropriately Requirements Include

EDUCATION AND WORK EXPERIENCE

Bachelor degree in Business Administration or related field, or equivalent combination of education and experience. Five years of experience in leadership/management position preferably in a healthcare environment. Knowledge of medical terminology, various claim forms, third party contracts and payment patterns, CPT and ICD10 coding, and reimbursement regulations and policies of third party payers. Working knowledge of mainframe admitting and billing computer systems and experience using Outlook, Word, and Excel. Working knowledge of local, state and federal compliance regulations processes. Demonstrated ability to effectively manage multi-disciplined projects and multiple people.

KNOWLEDGE AND SKILLS

Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with managers and external groups. Outstanding customer service and communication skills required. Demonstrated traits of teamwork, cooperation, and positive and enthusiastic role model. Demonstrated ability to identify opportunities for process improvement identifies solutions, plan for, and implement those solutions. Must be able to prioritize, problem solve, multi-task, and attention to detail. Must be able to perform professionally during high stress and high patient volume times. Schedule flexibility to assist in 24-hour coverage is essential.