Mobile Crisis Team Supervisor

TITLE Mobile Crisis Team Supervisor

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

DESCRIPTION

At New Directions Northwest in Baker City, the Mobile Crisis Team Supervisor plays a critical leadership role in delivering compassionate, effective care during moments of urgent need. This position is ideal for a seasoned professional who can guide, support, and mentor crisis staff while ensuring high-quality, timely crisis response for individuals and families in the community. As a supervisor, you will help shape crisis services, promote best practices, and ensure that both clients and staff are supported in high-pressure situations. New Directions Northwest values strong leadership and clinical excellence. We offer competitive salary, excellent benefits, and a collaborative, mission-driven work environment that recognizes the intensity and importance of crisis work. Supervisors receive organizational support, opportunities for professional growth, and the ability to make a meaningful impact at both the individual and system level. If you are a confident leader with a passion for crisis intervention and community-based care, the Mobile Crisis Team Supervisor role at New Directions Northwest in Baker City offers the opportunity to lead with purpose and make a lasting difference.

Job Title:

Mobile Crisis Team Supervisor Department:

Crisis Services

Reports To:

Kelli Wright - Director of Community - Based Services

FLSA Status:

Exempt

Location:

Baker City, Baker, Oregon Position Summary:

The Mobile Crisis Team Supervisor provides clinical and operational oversight for the Mobile Crisis Team (MCT), ensuring rapid and effective responses to behavioral health crises in the community. This role also oversees the admission and discharge processes for individuals accessing the Crisis Respite Center and the Community Stabilization Center. The supervisor ensures that services are trauma-informed, person-centered, and meet all applicable state regulations and organizational policies. The role requires strong clinical judgment, leadership skills, adaptability, and the ability to navigate complex systems of care.

Essential Duties and Responsibilities:

Mobile Crisis Supervision:

Supervise day-to-day operations of the Mobile Crisis Team, including scheduling, staff support, and clinical oversight. Provide supervision and guidance to crisis response staff, including licensed and unlicensed clinicians, peers, and support staff. Ensure timely, trauma-informed, and culturally responsive response to community-based mental health and substance use crises. Participate in mobile response when needed, including during high-volume periods or staffing shortages. Review and approve clinical documentation, safety plans, and crisis assessments. Monitor response times, service quality, and team performance, using data to drive improvements. Coordinate with law enforcement, EMS, hospitals, schools, and other community partners to ensure appropriate crisis response and follow-up. Regular in-person attendance is mandatory to ensure timely coordination with providers, internal teams, and external agencies.

Admissions and Discharges Oversight:

Oversee and coordinate all admissions and discharges for the Crisis Respite Center and the Community Stabilization Center. Ensure appropriate screening, eligibility determination, and clinical appropriateness for entry into crisis respite and stabilization programs. Work collaboratively with crisis staff, outpatient teams, residential programs, and hospitals to facilitate smooth transitions and continuity of care. Ensure discharge plans are thorough, individualized, and connected to ongoing services and supports.

Leadership and Administration:

Provide regular clinical supervision and performance evaluations for assigned staff. Lead team meetings, case consultations, and staff debriefings to ensure coordinated care and staff wellness. Participate in program development, policy updates, and quality improvement initiatives. Ensure compliance with Oregon Health Authority (OHA), CCBHC, and other regulatory standards. Monitor and maintain program documentation, billing practices, and client records in accordance with HIPAA and agency standards. Participate in after-hours on-call rotation as needed to support 24/7 operations.

Required Qualifications:

Master's degree in Counseling, Social Work, Psychology, or a related behavioral health field. Licensure in Oregon (e.g., LCSW, LPC, LMFT, or Clinical Psychologist) required or eligible within 6 months. Minimum of 3 years of clinical experience in crisis intervention or emergency behavioral health services. Minimum of 1 year of supervisory or program coordination experience preferred. Knowledge of Oregon behavioral health systems, crisis intervention models, and community resources. Strong leadership, organizational, and communication skills. Ability to respond to crises in the field and provide support in dynamic, high-pressure situations. Familiarity with trauma-informed care, harm reduction, recovery-oriented practices, and culturally competent care.

Working Conditions:

This position requires in-person availability and on-site supervision. Frequent travel throughout the community in a provided vehicle or mileage reimbursement arrangement. May require evening, weekend, or on-call hours, depending on operational needs. Work may involve exposure to individuals in acute distress, requiring de-escalation and crisis management skills.

ABOUT THE ORGANIZATION

New Directions Northwest specializes in helping people with alcohol, drug and gambling addictions, mental health, developmental disabilities and prevention services to individuals from Baker County, and throughout the state of Oregon. Serving Baker County since 1967.

THIS POSITION IS CURRENTLY ACCEPTING

APPLICATIONS.