Admission Coordinator, Outpatient

About Serenity Lane At Serenity Lane, our mission is to transform lives through the treatment of addiction. We believe in the power of recovery and are committed to delivering excellent, compassionate patient care. Our goal is to affirm the dignity of each individual, empower families, and partner with communities to create lasting change. If you believe in recovery, want to grow in your career, and are driven to help others—you belong here. About the Role The Admissions Coordinator, Outpatient is the first point of contact for individuals seeking treatment, playing a critical role in connecting patients to care. This position manages the intake process from initial inquiry through assessment scheduling and documentation, ensuring a compassionate, efficient, and organized experience that supports timely access to services. What You'll Do (Please note this is not an exhaustive list of responsibilities and duties) Respond to inquiry calls, voicemails, and provide accurate information about services and admissions Schedule and coordinate patient assessments, including warm handoffs when appropriate Create and maintain patient records in Salesforce and the electronic health record (EHR) Complete and track intake documentation, including admission forms and required paperwork Monitor call-back lists and document all interactions in the EHR Coordinate with outpatient teams to ensure smooth patient transitions and follow-up Use call center software and Microsoft Teams to support communication and workflow tracking Direct patients to appropriate levels of care or community resources based on initial screening Follow established protocols to ensure compliance and consistency in intake processes

What We're Looking For Qualifications:

o High School diploma or equivalent, required o 3+ years of customer service experience, preferred o Data entry experience, preferred

Skills & Abilities:

o Strong typing and data entry accuracy o Excellent communication and customer service skills o Ability to manage multiple tasks in a fast-paced environment o Professionalism and strict adherence to confidentiality standards o Comfort working with EHR systems, call tracking software, and Microsoft Teams o Strong organization and attention to detail Ability to pass a

ORCHARDS

background check and drug screen (Serenity Lane is a Cannabis THC-free workplace). What We Offer Medical, Dental, Vision Insurance 401k Retirement Plan Education Assistance Paid Time Off & Sick Pay Wellness Programs Work-Life Balance Opportunities for growth and career advancement Supportive, mission-driven team environment Inclusive, respectful workplace culture Why Work at Serenity Lane? You'll join a team of professionals dedicated to improving the quality of life for patients and families—and in many cases, saving lives. You'll also find a workplace where compassion, collaboration, and personal development are part of our everyday culture. How to Apply Submit your resume and complete an application at our Serenity Lane Careers Center at serenitylane.org Questions?

Contact:

recruiting@serenitylane.org Qualified applicants will be contacted within two weeks. Offers are contingent on a background check and drug screening. Diversity & Inclusion at Serenity Lane Serenity Lane is an Equal Opportunity Employer. We are committed to building a workplace that is diverse, inclusive, and welcoming for all. We strongly encourage individuals of all backgrounds, identities, and experiences to apply. We prohibit discrimination based on any protected characteristic and strive to foster a culture of equity and respect.