Patient Care Coordinator

Patient Care Coordinator -

OnePeak Medical The OnePeak Way:

Grow gracefully by changing lives—not just seeing patients. About OnePeak Medical OnePeak Medical is redefining primary care through innovative, integrated health services focused on whole-person wellness. We believe in evidence-informed care that connects mind, body, and spirit. Our team is passionate, collaborative, and committed to exceptional patient experiences. Job Summary The Patient Care Coordinator is the first point of contact for our patients, in person and by phone. This role is essential to ensuring a welcoming environment, accurate patient information, and outstanding customer service. Key Responsibilities Greet and assist patients and visitors with professionalism and warmth Manage multi-line phones, schedule appointments, and respond to inquiries Register patients; update demographics, insurance, and patient portal Verify PCP, appointment details, insurance, and payment method at each visit Collect copays, balances, and fees; document accurately in EPM Maintain accurate schedules and ensure visit readiness Maintain front desk, waiting areas, and office files Address patient concerns using problem-solving and conflict-resolution skills Follow all company policies, HIPAA guidelines, and security protocols Complete end-of-day tasks and attend required meetings Support clinic operations as assigned Qualifications & Skills Strong customer service and interpersonal skills Excellent communication, organization, and multitasking abilities Professional, dependable, and detail-oriented Comfortable in a fast-paced environment Commitment to teamwork, respect, and continuous improvement Ability to maintain patient confidentiality (HIPAA) Flexibility to meet business needs; travel between clinics may be required Valid driver's license and insured personal vehicle (if applicable) Education & Experience High school diploma or equivalent (required) 6+ months customer service experience (required) Medical front desk or scheduling experience (preferred) PM/EHR experience (preferred) Microsoft Office proficiency and strong computer skills (preferred) Knowledge of medical billing and insurance (Medicare, Medicaid, private payors) preferred Physical Requirements Lift/move up to 25 lbs

Standing/walking:

~50% of time

Sitting/typing:

~50% of time

Pay:

$18.54 - $21.82 per hour

Benefits:

401(k) matching Dental insurance Disability insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance

Experience:

Customer Service :

1 year (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Eugene, OR 97401 (Required)

Work Location:

In person