Clinical Educator Supervisor

The Mission of the Virginia Garcia Memorial Health Center is to provide high quality, comprehensive, and culturally appropriate primary health care to the communities of Washington and Yamhill counties with a special emphasis on migrant and seasonal farmworkers and others with barriers to receiving ​ health care. If you are unsure whether you meet all the required qualifications for this role but are interested and passionate about this potential position, we encourage you to apply.

Job Summary:

The Clinical Educator Supervisor for the Clinical Training Team provides role-based training (~60% of the time), operational leadership (~20%), and direct supervision (~20%) to VGMHC's licensed and certified Clinical Trainers supporting primary care, dental and pharmacy service lines (including RNs, DHs, DAs, and CPhT). While providing operational leadership and supervision, the Clinical Educator Supervisor also serves as a trainer in their area of licensure, providing ongoing education and staff development for Registered Nurses (RN) and Licensed Practical Nurses (LPN). Clinical Training Team members support clinical staff through education, training, and development of standardized workflows to provide the highest level of care, health education, and preventive services possible to patients. As a direct supervisor and operations leader, the position collaborates with clinic site leadership, other service line leaders, and clinical directors to carry out quality assurance and quality improvement work and to maintain and improve care team standard work goals.

Essential Duties and Responsibilities:

• Clinical Training (~60% of the time) o Develop training curriculum for licensed clinical roles in primary care, including RNs and LPNs.

o Work collaboratively with lead RNs, site management, the Medical Director, and the Director of Quality to identify staff training needs on an annual and individual basis. o Elicit and incorporate feedback from staff and supervisors to improve educational programs, materials and resources. o Deliver role-specific training to roles supported by this position to maintain high-quality patient care and achieve or improve quality metrics. o Collaborate with other clinical training team members to ensure documentation of staff participation and completion of training programs, trainees' progress and achievements, and competency checkoffs. o Develop educational programs as assigned, utilizing appropriate instructional procedures and training techniques to match the learner's style and meet the diverse needs of the adult learner, such as individualized training, self-study, instructor-led or computer-based training. Integrate VG's mission, vision, and values into staff training. o In collaboration with supervisors, evaluate the proficiency levels of individual trainees' work to develop additional training plans as necessary to support staff in achieving skill competency. o Assist team members with their work, serve in a backup capacity for other clinical educator trainers in the team. o Other work as assigned or described in the Job Description (JD) for the Clinical Educator. JD available upon request.

• Supervision (~20% of the time) o Direct supervision, coaching, development, and performance management of VGMHC's licensed and certified Clinical Trainers supporting primary care, dental and pharmacy service lines (including RNs, DHs, DAs, and CPhT).

o Hold one-on-one meetings with each direct report at least monthly. o In collaboration with team management, responsible for approval of employee time-off requests and schedules, timecards, and annual performance reviews. o Support planning and facilitation of monthly team meetings & quarterly Quality meetings. o Coordinate weekly team tiered huddles; Manage huddle board; escalate patient care quality and safety concerns identified through staff training and mentorship; and conduct close-loop communications at leadership team tiered huddle. o Provide management oversight of the team's workflows and workload to facilitate meeting team targets and goals. Consistently monitor team performance and productivity using Key Performance Metrics (KPM) as a guide. Report on team productivity and KPMs monthly on the Board of Directors (BOD) report. o Coordinate the hiring process for new clinical training staff and collaborate with the training team manager to recruit and hire for those roles as needed. o Orient new clinical training members into their roles, including the development of training plans, assisted by the Organizational Development and the Quality Departments. o Clinical oversight of nurses in non-clinic-based settings as assigned (i.e. RNs and LPNs in the Farmworkers Outreach Program and LATs). o Manage and address interpersonal dynamics and differences effectively; collaborate as needed with team management to resolve team member performance issues. o Adhere to performance management expectations as provided through the progressive discipline process.

• Leadership (~20% of the time) o Attend medical, dental and pharmacy service line huddles, all-leaders meetings, and other meetings as assigned.

o Collaborate with lead RNs to develop meeting agendas and support facilitation of lead RN and inter-clinic RN meetings. o Develop and maintain professional, service-oriented working relationships with all leadership and care team members. Foster strong cross-department communication and collaboration. o Support continuous improvement of systems through observation of training activities at clinic sites, attendance at clinical orientation and didactic training, coordination of surveys/evaluations to solicit feedback from attendees, and participation in C-Qual site and program audits. o Collaborate with Directors from medical, dental, pharmacy, and other service line leaders to ensure that training requirements for credentialing and privileging are met. o In collaboration with the Quality leadership team, promote and lead process improvement efforts through PDSA cycles, value stream mapping, and other lean methodologies. o Work with team members to pull data reports; help to prioritize quality and access measures for the team to focus on. o Support team to develop appropriate action plans regarding customer service, quality assurance, and compliance issues, collaborating with program, department, and senior leaders, when applicable (i.e. HR, Quality Assurance Manager, and Corporate Compliance Officer). o Workforce Development/WFD

• Collaborate with Workforce Development Program Manager to support RN WFD programs/pathways, including planning/facilitating meetings with partner nursing programs and stakeholders, and coordinating nursing student clinical hours, site visits, and other learning activities as needed.
• Inform nurse practice at VGMHC through creation of protocols and workflows based on subject-matter expertise obtained through practice, professional memberships and participation in national/state conferences like the American Academy Of Ambulatory Care Nursing (AAACN).
• Collaborate with clinical trainers to support clinical site visits and other activities organized for WFD students as needed.
• Perform assigned project management responsibilities, as needed.
• Perform other duties as assigned.
• Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Knowledge, Skills and Abilities Required
• Proficiency with Microsoft Office Suite products, including Excel and PowerPoint
• Knowledge and understanding of ICD-10 and CPT codes
• Knowledge of electronic medical record
• Comprehensive knowledge of standards of care and clinical skills
• Knowledge of adult learning principals and proficiency in providing training on this subject matter
• Excellent verbal and written communication skills
• Ability to aggregate and trend collected data
• Strong research, analysis, reporting and presentation skills
• Strong organizational and time management skills
• Good interpersonal and observational skills
• Demonstrated skills in reflective listening
• Awareness of learning and cultural differences among staff
• Knowledge of Quality Improvement Models
• Adaptability to work in a changing environment
• Valid driver's license, reliable transportation, safe driving record and insurance coverage required. Education and Experience Required
• Current Oregon RN license.
• Three or more years of clinical experience providing direct patient care in a primary care clinic.
• Minimum of one year of experience required as a clinical educator, providing role-specific training to primary care team members.
• Three or more years of experience in training curriculum development and educating adults preferred.
• Experience supervising other care team members, particularly other trainers, is strongly preferred. Behavioral Competencies Accountability
• Role model VG's mission, vision, and shared values Customer-Focus
• Listen to the voice of the customer and strive to delight them by exceeding their expectations Teamwork
• If someone needs help, help them Initiative
• Be innovative, apply fresh ideas, and continuously improve how you do your work Confidentiality
• Maintain strict confidentiality and respect the privacy of others Ethical
• Demonstrate integrity, honesty, and stewardship in all encounters at work Respect
• Demonstrate consideration and appreciation for co-workers and patients Communication
• Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others Physical Requirements Percentage of time spent

Sitting:

up to 30%

Standing:

25%

Walking:

25%

Lifting/Carrying:

20%

• Must be able to lift/carry up to 30 lbs. (reports, files, etc.)
• Computer usage: up to 75%
• Occasional travel to clinics and migrant worker camps. Working Environment/Physical Hazards
• Work in a well-lighted, ventilated environment.
• Possible exposure to blood borne pathogens or hazardous chemicals. Office Equipment Used
• Computer - data entry and word processing
• PowerPoint projector
• Telephone, fax, copier, scanner Immunization Staff member must meet immunizations requirements as stated in VGMHC's immunization policy.

Job description represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC's Mission. VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in the area of placement, promotion, transfer, rate of pay and termination.