Clinical Office Coordinator - Adolescent

Clinical Office Coordinator - Adolescent 4D Recovery - 1.0 Portland, OR Job Details Full-time $28 - $30 an hour 2 hours ago Benefits 403(b) matching Paid parental leave AD&D insurance Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Parental leave Employee assistance program Career development plan Vision insurance Professional development assistance Qualifications Computer operation Google Workspace Serving clients Post-session clinical documentation Professional ethics Writing skills Trauma-sensitive environment CADC Care documentation De-escalation techniques Conflict de-escalation Administrative experience High school diploma or GED Driver's License Customer engagement Adolescents Productivity software Documentation Handling Ad-hoc reporting Working with youth Full Job Description The Adolescent Clinical Office Coordinator will complete administrative duties for 4D Recovery's clinical services program, coordinate program elements between clinical and recovery services, and provide client care as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administrative Support (50%) Provide reception and front desk support, cultivating a welcoming and respectful environment. Answer clinic phone calls and monitor a general clinical email. Take messages and direct contacts to appropriate staff as needed. Manage the clinical calendar for group meetings and activities. Support with general clinic office organization and upkeep. Maintain accurate records and manage confidential information in accordance with company and program policies and procedures, confidentiality laws, professional boundaries, and relevant federal/state regulations and standards. Coordinate service delivery across multiple programs to ensure quality service functioning. Direct Client Support (30%) Work directly with clients and families to provide screenings, assessments, and program education. Support clients with reviewing and completing Clinical Orientation paperwork. Handle financial transactions as needed for client services. Coordinate care with Recovery Services teams as needed; communicate effectively with team members to ensure appropriate services are being provided to all clients. Report any incidents immediately to leadership to ensure immediate responses. Provide crisis consultation and intervention for program participants and staff as needed. Support transportation of all Adolescent Clinical Services clients as needed, including driving clients in a company vehicle or otherwise coordinating rides. Support coverage of clients services in private and group engagement settings as needed. Documentation (20%) Responsible for documenting all client service activities within the required time 24 hours. Must utilize the Electronic Health Record system to maintain appropriate notes.

OTHER DUTIES AND RESPONSIBILITIES

This position may require handling and disposal of needles as part of clean-up duties, necessitating adherence to proper safety protocols to mitigate potential risks and ensure a safe working environment. Attend supervision, team, and agency meetings as directed. Perform other duties as assigned.

JOB/BEHAVIORAL COMPETENCIES

Youth & Family Services. This position works directly with adolescent-age youth and their familial support systems: you must be skilled at navigating adolescent interactions and developmental milestones. You must also be skilled at managing and maintaining excellent professionalism and ethical boundaries. Clinical Setting. You must be able to perform professionally in a clinical treatment setting. This involves maintaining confidentiality and supporting a trauma-informed, holistic treatment environment. Skilled with Conflict Management. You must possess basic essential skills related to de-escalation and conflict resolution. With a community center open to all individuals who want a safe environment, this position requires managing and overseeing all interactions between clients/community members and navigating conflict in a safe and restorative manner. Service. You must support an organizational culture that reflects the value placed on high quality client services and inter-departmental collaboration.

MINIMUM QUALIFICATIONS AND EXPERIENCE

This position typically requires a High School Diploma or equivalent. Must have reliable transportation or maintain a valid driver's license for the state of residency AND have a driving record permitting coverage under the corporate liability policy. If driving a personal vehicle for work purposes must also have and maintain personal auto liability coverage. All employees driving for work purposes, regardless of whether driving a personal or agency vehicle, must complete the agency's driving approval process before they drive for work. Must be able to pass Oregon Criminal History and Abuse Records Data System (ORCHARDS) background check per Oregon Department Human Services (ODHS) and Oregon Health Authority (OHA) standards prior to engaging with clients. Understanding of multiple pathways to recovery and recovery support services. Must have at least a CADC-R administered by MHACBO. At least 1 year of work experience in an office setting. Customer service experience. At least 1 year of experience in SUD-related services. Ability to effectively use most features of Google Workspace and Microsoft Suites. Ability to create detailed reports as requested. Ability to work independently and as a team player. Excellent communication, trauma-informed approach and conflict resolution skills. Well-developed documentation skills and a strong commitment to quality management; ability to write accurate and concise reports while meeting tight deadlines. Must be dependable, flexible and punctual, and exhibit strong time management skills. Able to clearly articulate information to people of varying cultural, linguistic, and educational backgrounds. Able to communicate clearly, concisely, and effectively both orally and in writing. Able to problem solve and develop creative approaches.

PREFERRED QUALIFICATIONS

Experience working with minority communities, especially transition age youth demographics, and knowledge of the current disparities that certain communities of service users may face more broadly in society. CADC-1 and Certified Recovery Mentor prior to hire. At least 1 year work experience in a clinical SUD treatment environment. Experience with healthcare insurance.

PHYSICAL DEMAND

The physical effort typically applied in this job includes: X Lifting Pulling Reaching Manipulating X Carrying Pushing Shoveling X Key/Typing Other (specify) Amount of % of Time Effort is Applied Effort Applied Less than 15% 15% to 40% 40% to 70% More than 70% Less than 1lb. X Between 1 & 5 lbs. X Between 5 & 25 lbs. X Between 25 & 60 lbs. X More than 60 lbs. X The effort reflected in the above chart is typically applied in the following work positions: X Sitting X Standing X Walking Stooping X Bending Confined Other (specify)

MENTAL OR VISUAL DEMAND

The checked statement below best describes the degree of mental and/or visual fatigue typically sustained through the application of mind and eyes in performing the essential functions of the job: Occasional mental and/or visual attention; the operation performed is either close to being automatic or the duties require attention only at long intervals. Frequent mental and/or visual attention; the flow of work is either intermittent or the Operation involves waiting for a machine or process to complete a cycle with intermittent checking or inspection involved. Continuous mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness to monitor the production process and/or identify defects. X Concentrated mental and/or visual attention; the work involves performing complex tasks to very close accuracy and quality specifications; or a high degree of hand and eye coordination for sustained periods. Intense and/or exacting mental and/or visual attention; the work involves visualizing, planning, laying out, or otherwise performing very involved and complex work.

WORKING CONDITIONS

These are the kinds of disagreeable elements this position would typically be exposed to in the work area: Dust Dirt Heat Cold Fumes X Noise Vibration Water Other (specify) The checked statement below best describes the physical surroundings or conditions under which this job is typically performed and the extent of exposure to the disagreeable elements noted above: X The job is typically performed under very comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job. Work is typically performed under reasonably good working conditions; while exposure to any or all of the above elements may occur, such exposure is generally not present to the extent of being disagreeable. The job is often performed under somewhat disagreeable working conditions; exposure to any or all of the above elements is likely, with at least one present to the extent of being disagreeable. The job is continuously performed under disagreeable working conditions; exposure to any or all of the above elements is probable, with several being present to the extent of being objectionable. Work is continuously performed under extremely disagreeable working conditions; exposure to many objectionable elements is both continuous and intensive.

ATTENDANCE

While all employees are expected to comply with company attendance standards, the nature of this position may require different standards in order to fulfill the essential functions of the job. The following expectations are in addition to the organizational requirements: This position requires establishing an on-call schedule with clients to navigate after-hours client emergencies SAFETY While all employees are expected to comply with company safety standards, this position requires meeting additional safety expectations related to: Interpersonal skills and conflict management De-escalation of hostile interpersonal situations

JOB DETAILS

Pay:

$28.00 - $30.00 per hour, Full-time, Exempt | $1/hr pay differential may be available to bilingual employees

Schedule:

Monday-Friday, 12pm-8pm Benefits include: Employer-sponsored Health insurance, Dental insurance, and Vision insurance Voluntary Life AD&D Insurance, Healthcare FSA, and Dependent Care FSA 3.5+ weeks Paid Time Off per year Retirement plan (403B with matching program) 14 Paid Holidays per year (including 4 floating holidays) Wellness Reimbursement Program Employee assistance program Paid parental leave Professional development assistance

FLSA STATUS X

Exempt Non-Exempt

EEO CLASSIFICATION

Executive/Senior Level Managers (1.1) X Administrative Support Workers (5) First/Mid Level Managers (1.2) Craft Worker (6) Professional (2) Operative (7) Technician (3) Laborer (8) Sales (4) Service Worker (9)