Patient Care Coordinator/Receptionist

Business Office Specialist Summary:

Under the direction of the Business Office Manager, the Business Office Representative performs a variety of admitting/administrative tasks, maintains the OR scheduling systems, completes insurance and payment related procedures, and attends to patients on the phone and in person. Accountable for the accuracy of information obtained through the different roles. Maintains good working relationships with all interdepartmental contacts.

Competencies:

Understands Insurance coordination of benefits Commincates with multiple physicians offices in coordinating surgery Check in of surgery patients Surgery chart preparation; H&P, orders, post op Ability to work in a busy work space and multitask Flexibility with start time and end time for an 8hr day Knowledge of Epic, Centricity, Outlook preferred Provides regular communication and feedback to supervisor. Speaks to and approaches others in a friendly and compassionate way. Demonstrates the ability to effectively communicate with others, including physician offices, insurance companies, patients and others about insurance benefits and costs associated to procedures. Is open to constructive criticism Demonstrate proactive approach to problem identification and solutions . Works well with others. Demonstrate appropriate time management skills, prioritization, and task completion . Acts in a way that demonstrates our responsibility to be reliable and prompt . Ability to handle multiple assignments or pieces of work at one time. The capability of working within a stressful environment under consistent deadlines, pressures, and interruptions. Demonstrates the ability to cope with and manage change. Demonstrates compassion every day without reservation; Puts others first; Respects others and their differences; Shows empathy for others; Sensitive to the feelings of others. Has an exceptional grasp of his/her skill set. Able to anticipate needs before they become critical. Keeps self-current and relevant in skills and competency. Taking prompt and decisive action to produce service levels beyond what is minimally required in the job; Taking action without prompting, shows autonomy; regularly volunteer's individual energy to a situation. Achieves performance excellence through skills of organization; able to create successful work flow processes; reliable in all areas of work. Seeks opportunities to accept ideas and help from co-workers to accomplish work goals; Willingness to share credit; Appreciates differences in personalities; actively seeks out opinions from others and honors them in decision making. Assumes all other duties and responsibilities as needed

EDUCATION, TRAINING, AND EXPERIENCE

High School graduation or equivalent Five-year experience directly related to the duties and responsibilities specified, preferable in an Ambulatory Surgery Center environment Knowledge of general healthcare operations. No weekends, "call" or holidays. This is a full-time position. Hours are variable 05:30 am - 5:30 pm Monday - Friday. Salary DOE, Med/Dent/Vis/Life Insurance and 401k w/ employer match.

Job Type:

Full-time Pay:

$21.30 - $23.63 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Relevant:

3 years (Required)

Work Location:

In person