Patient Care Coordinator

Why You'll Love Working Here At Valley View Counseling, we are a thriving, close-knit team dedicated to providing compassionate care to our community. We believe that a supportive staff environment leads to better client care. When you join us, you can expect:

Great Compensation & Benefits:

$19-22 DOE+ health benefits, PTO (up to 96 hours per year), retirement matching, sit/stand hydraulic desk and company events.

Perfect Work-Life Balance:

Skip the corporate hospital burnout. We offer predictable daytime hours (8:45am - 5:15pm). No weekends, no late nights. Work-life balance is essential to us.

A Supportive Culture:

A pleasant, friendly office environment with amazing clients and colleagues who truly value your contribution. About the Role As our Patient Care Coordinator , you are the heartbeat of our clinic. You will be the first point of contact for our clients, ensuring they feel welcomed, supported, and heard from the moment they reach out. The Reality of the

Roll:

Our office is vibrant and fast-paced. You will often utilize multiple software programs simultaneously while managing frequent interruptions (like a ringing phone while greeting a client). We're looking for someone who can comfortably check in a client face-to-face while the office phone is ringing, without losing your composure or your warm demeanor.

Key Responsibilities Client Experience:

Greet clients warmly in person and over the phone; provide clear information on clinic policies and procedures.

Scheduling & Coordination:

Schedule appointments accurately to optimize therapist calendars; communicate scheduling changes effectively to the clinical team.

Insurance & Admin:

Verify insurance benefits, assist with authorizations, and maintain accurate client records in our Electronic Health Record (EHR) system. (Happy to train!)

Office Operations:

Handle data entry, manage emails, maintain office organization, and collaborate with team members to ensure smooth daily operations. What You Bring to the

Team The Multi-Tasking Mindset:

Proven ability to manage a busy healthcare office with multiple providers and frequent interruptions without losing your cool.

Exceptional Communication:

Stellar interpersonal skills, a compassionate demeanor, and a strong customer-service focus.

Tech Savvy:

Prior experience using tech in a professional office setting. Proficiency in Microsoft Office Suite & Google Workspace. Experience with medical software systems is a huge plus!

Detail-Oriented:

High accuracy in data entry, scheduling, and time management.

Professionalism:

A reliable team player with a professional attitude and appearance. How to Apply We can't wait to meet you! To be considered, please submit your resume along with a brief note telling us a little about yourself and why you'd be a great fit for Valley View Counseling.

Job Type:

Full-time Pay:

$19.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Retirement plan Vision insurance

Experience:

Administrative:

3 years (Preferred) Ability to

Commute:

Roseburg, OR 97471 (Required) Ability to

Relocate:

Roseburg, OR 97471: Relocate before starting work (Required)

Work Location:

In person