Patient Care Coordinator

Patient Care Coordinator Capital Neurosurgery Specialists - 3.6 Salem, OR Job Details Full-time $18 - $24 an hour 1 day ago Benefits Profit sharing Disability insurance Health insurance Dental insurance 401(k) Paid time off Uniform allowance Employee assistance program Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Retirement plan Paid sick time Qualifications Computer operation Teamwork Medical documentation Electronic health records (EHR) management Phone communication Computer literacy English High school diploma or GED Safe environment creation Organizational skills Medical terminology Time management

Full Job Description General Summary:

Responsible for answering phones, greeting patients, creating and updating/verifying patient and insurance information in the computer system, collecting/explaining payment policies and billing/collections processes, posting OTC payments into computers system, chart retrieval/delivery and nightly balancing.

Required Skills:

• Excellent interpersonal, communication, telephone, customer service, organizing, and time management skills are essential.
• Ability to read, write, speak and understand English.
• Ability to read and write medical terminology.
• Ability to actively participate in team-oriented processes.
• Basic computer skills including familiarity with electronic medical records
• Supports and contributes to effective safety and risk management efforts by adhering to established policies and procedures, maintaining a safe environment, promoting accident prevention and identifying and reporting potential liabilities.

Duties and Responsibilities:

The following information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

• Greet, register, instruct and provide general assistance to patients.
• Obtain demographic and financial information and enter/scan into computer system.
• Relay any relevant medical and/or insurance updates/changes to appropriate departments.
• Collect copay, co-insurance, deductibles and/or past due balances, post into computer system while maintaining and balancing cash drawer.
• Assist patients with account questions, payment plans and/or financial hardship applications.
• Ensure authorizations are in place before scheduling, complete appropriate authorization forms and educate patients on authorization requirements.
• Confirm medical chart is complete and financial responsibilities is settled before patient leaves.
• Retrieve incoming faxes daily, work and distribute as appropriate.
• Electronic scanning and filing.
• Responsible for ensuring cancellations and/or no-show appointments are filled and rescheduled.
• Assist with supply management, system analysis
• Coding, faxing and plan of care/order tracking as needed.
• Complete tasklog daily.
• Complete medical records requests.
• Review and respond to patient portal messages.
• Complete nightly balancing and daily balancing.
• Complete nightly closing functions to ensure high productivity for the next day.

Customer Service:

Calls are answered timely, professionally and respectfully. Applies good listening skills as well as problem solving skills. Accounts are notated thoroughly.

• Additional duties as assigned by the Medical Office Supervisor and/or Practice Administrator.
• Attend and participate in all staff meetings.

Quality Improvement:

• From time to time, staff members may be asked to participate in Quality Improvement projects in addition to their typical job functions.

Key Relationships:

• Reports weekly to the Medical Office Supervisor, more often as needed.

The Patient Care Coordinator works closely with the billing staff, providers, patients and outside vendors providing assistance and information as requested.

Major Challenges:

• Working with a wide variety of tasks with overlapping priorities and deadlines. This requires organizational skills with the ability to work under pressure and prioritize task.
• The wide variety of patient and staff age groups encountered requires the individual to be positive, patient, flexible and understanding.
• Constant changes in healthcare can impact daily flow at times.
• Frequent interruption in daily work flow.
• Maintaining/monitoring work load schedules to minimize the impact on the work of other department members.

Sensory Requirements:

• Continual talking to people in person or on the telephone. Occasional communication via e-mail.
• Continual hearing in person and on the telephone.
• Vision for close work.
• Ability to sit and operate a computer for long periods of time.
• Noise level consistent with that of a busy medical office setting in a "high traffic" area within the office.

Environmental Setting:

• Safety requirements (i.e. clothing, equipment required, activities performed) consistent with that of a medical office setting.
• Exposures (i.e. fumes, chemicals, vibrations, humidity, cold, heat, dust noise, blood & body fluids) consistent with that of a medical office setting.
• Operation of equipment, tools, vehicles consistent with that of a medical office setting.
• Required hygiene standards (food handling, clean, contaminated and sterile equipment) consistent with that of a medical office setting.

Capital Neurosurgery Specialists strives to keep a fragrance-free environment to benefit those with allergies. Education and/or

Experience:

• HS diploma or equivalent.
• Preferable one-two years medical reception experience.
• Experience with EMR preferred.
• Bi-lingual a plus.

Pay:

$18.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Profit sharing Retirement plan Uniform allowance Vision insurance

Work Location:

In person