Patient Care Coordinator (Salem)

Patient Care Coordinator (Salem) Portland Mental Health & Wellness

• 2.

7 Salem, OR Job Details Full-time $19 an hour 1 day ago Benefits Commuter assistance AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Vision insurance 401(k) matching Life insurance Qualifications Collaborate with healthcare professionals Employee onboarding Computer operation Google Workspace Maintaining an organized workspace Phone communication Maintaining patient confidentiality Greeting customers HIPAA Process improvement Mid-level Improving operational efficiency Medical scheduling Administrative experience Medical administrative support Clinical staff training Staff training macOS Computer skills Patient interaction Productivity software Patient charting Onboarding process management Managing patient records Care coordination Referral coordination Client interaction via phone calls Full Job Description We recognize the health disparities of people of color, people from working class backgrounds, women and LGBTQ people. We believe that the experiences of these communities must be valued in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. For immediate consideration, please submit a resume and cover letter with our application form . Portland Mental Health & Wellness is a thriving private practice and training practice with four locations in Portland, as well as one location in Salem. We are a collaboration of psychologists, psychiatric prescribers, counselors, marriage and family therapists and our trainees. We emphasize relationship first and foremost and diagnosis and treatment from within that relationship. We strongly emphasize trauma informed care, cultural competency, establishing comfort and safety for patients, and coordination of care with primary care doctors, specialists, pediatricians, schools, and other mental health clinicians. — Patient Care Coordinator (PCC)

Location:

Salem, OR Supervisor:

Administrative Team Supervisor Employee Classification :

Non-Exempt (Hourly),

Full-Time Hours:

Full-Time, 40 hours per week

Compensation:

$19.00/hour —

Primary Function:

The Patient Care Coordinator (PCC) is an administrative support role responsible for coordinating patient scheduling, internal and external referrals, and broader administrative tasks across PMHW. This role supports efficient patient access to care by utilizing complex scheduling workflows, facilitating continuity of care, and collaborating closely with clinical, billing, and administrative teams. The PCC team also contributes to operational consistency, staff support, and process improvement initiatives across the organization.

Essential Functions:

Greet and assist patients professionally across phone, email, and in-person interactions Schedule new, returning, and internal transfer patients for ongoing therapy and related services Coordinate complex scheduling needs across providers, specialties, and locations Manage and track internal and external referrals, including clinical fit, follow-up, and timeline management Maintain accuracy and confidentiality in patient charts, scheduling systems, and related documentation Collaborate with clinical, billing, credentialing, and administrative teams to ensure continuity and accuracy of patient care coordination Maintain working knowledge of how insurance credentialing, billing requirements, and provider status impact scheduling and patient access to care Facilitate transfer-of-care planning when providers take leave or separate from the practice Provide cross-coverage and administrative support across departments and office locations as needed Identify workflow inefficiencies and collaborate with leadership and team members on process improvement efforts Support onboarding and training of new front desk and patient care coordination staff Respond to patient concerns appropriately and escalate issues when necessary Assist with medical records coordination, releases of information, and other administrative support tasks as needed Maintain organization and operational readiness of front desk and administrative areas

Minimum Qualifications:

Preferred:

at least 1 year of experience in healthcare administration or similar role Demonstrate competence and humility in terms of race, ethnicity, gender, sexual orientation, religion, class, ability et al Demonstrate commitment to the preservation of a workplace which embraces diversity Demonstrate commitment to confidentiality of patient and employee information Communicate professionally and effectively with patients and clinicians, always providing stellar customer service Answer phone systems with excellent etiquette

• a warm/friendly tone, articulate, and providing understandable responses to questions or concerns Demonstrate a strong understanding of HIPAA policies and regulations Demonstrate a strong attention to detail and organization Demonstrate patience: being patient with people who may have trouble communicating or understanding what is happening is imperative for this position Follow policies and procedures to contribute to the administrative efficiency of the practice, taking initiative to suggest and develop those that may be needed Demonstrate strong computer skills including web based systems Ability to work with

Mac OS & Google Workspace Equipment Operated:

Standard office equipment, including computers, copiers, printers, telephones, etc.

Work Environment:

When working from a PMHW office, the position is in a well-lit office environment. Varied activities including sitting, standing, walking, reaching, bending, and lifting.

Mental and Physical Requirements:

Involves sitting approximately 90 percent of the day, walking or standing the remainder. Ability to tolerate mental and emotional distress as an anticipated aspect of the position. May require working under stressful conditions. Portland Mental Health & Wellness offers a competitive benefits package for full time employees that includes: Paid Vacation Time (80 hours per year to start) Paid Health Leave (40 hours per year) Paid Floating Holiday Hours (80 hours per year) Medical and Vision Insurance

• Kaiser Permanente of the Northwest (choice of three plans) Dental Insurance Employer Paid Life and AD&D Insurance Voluntary Additional Life and AD&D Insurance Voluntary Short Term Disability Insurance Voluntary Critical Illness Insurance Voluntary Accident Insurance Flexible Spending Account, Health Care Flexible Spending Account, Dependent Care Commuter Benefit
• Choice of TriMet Pass or Limited Parking Reimbursement 401K Retirement Plan
• Up to 4% Company Match Once Eligible Annual Continuing Education Allowance of $500 Discounted Enrollment with Student Loan Tutor 10% Discount on Vitamins & Supplements Through Fullscript Limited Access to Columbia Sportswear Employee Store OnPoint Community Credit Union Group Banking Benefits — This description is intended to provide only the basic guidelines for meeting job requirements.

Responsibilities, knowledge, skills, abilities, and working conditions may change as the practice's needs evolve. Regular and predictable attendance is an essential function of every job. The requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By signing below, you acknowledge that you are able to perform the Essential Functions of this job, with or without accommodation. If an accommodation is needed, you acknowledge that you have an opportunity to discuss this with Human Resources. Portland Mental Health is an equal opportunity employer. We support and encourage diversity.