Lead CSR FT Conchester Animal Hospital

Lead Client Service Representative (CSR) Conchester Animal Hospital | Full-Time Looking to step up into a leadership role and grow your career? We're hiring a Lead CSR to support our team, keep things running smoothly, and help create a great experience for both clients and coworkers. ✨ What You'll Do Lead and support the CSR team Help with scheduling, phones, and client communication Troubleshoot issues and keep the day on track Assist with training and team development What We're Looking For Customer service experience Ready to grow into a leadership role Strong communicator, organized, and dependable Calm, positive, and team-focused Why Join Us? Real leadership experience Supportive team environment Opportunities to grow in vet med And yes—lots of adorable pets Apply today and grow with us! Lead and support daily front desk operations Provide outstanding, compassionate client service Greet clients and pets by name Answer multi-line phones and schedule appointments Assist with training and mentoring CSR team members Prepare estimates, consent forms, invoices, and collect payments Communicate hospital services, policies, and recommendations Maintain accurate client and patient medical records Recognize emergencies and alert medical staff Maintain a clean and organized reception area Qualifications Strong customer service and leadership skills Excellent communication and multitasking abilities Comfort with computer-based veterinary software Ability to thrive in a fast-paced environment Compassion for animals and people Benefits Medical, Dental, Vision, and Life Insurance 401(k) PTO Uniform allowance Pet care discounts Supportive, team-oriented work environment