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Shift Supervisor - Hospitality Team
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Chick-fil-A
Dickson City, PA (In Person)
$41,600 Salary, Full-Time
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Job Description
Shift Supervisor
- Hospitality Team 3.8 3.8 out of 5 stars 4005 Commerce Boulevard, Dickson City, PA 18519 From $20 an hour
- Full-time Chick-fil-A 30,134 reviews From $20 an hour
- Full-time Are you looking for a dynamic work environment where teamwork and leadership thrive?
Key Responsibilities Front of House Operational Leadership:
Directly oversee the daily operations of the front of house , ensuring all activities align with Chick-fil-A's standards of quality, service, and cleanliness Develop and implement strategies to optimize operational performance and achieve business goals (sales growth, customer satisfaction, team performance, etc.) Monitor key performance indicators (KPIs) such as sales, labor costs, food costs, and customer service metrics, ensuring targets are met and exceededTeam Leadership & Development:
Lead, mentor, and motivate restaurant team Implement and maintain Chick-fil-A's leadership development programs to nurture talent and promote from withinCustomer Experience Excellence:
Ensure Chick-fil-A's high standards of customer service are consistently met and exceeded Address customer concerns promptly and professionally, ensuring the resolution aligns with Chick-fil-A's customer-centric approach Create and foster a positive customer experience culture within the restaurantOperational Efficiency & Compliance:
Oversee inventory management to ensure that all supplies are adequately stocked, and food safety standards are met Ensure adherence to health and safety regulations, company policies, and local, state, and federal laws to deliver exceptional food safety and quality standards Continuously seek opportunities for operational improvement to maximize efficiency and productivityWhat We Offer:
Generous compensation package (final compensation will be determined based the ideal candidate experience and fit for the role) Comprehensive health, dental, and vision insurance Generous paid time off to promote work-life balance A supportive and enthusiastic work culture Advancement opportunities that are designed with your personal goals in mind Free meals Free uniforms Education scholarships Multiple leadership development trips per year Quarterly all Team Member events A fun and friendly work environment Ideal Candidate Strong leadership and communication skills Must enjoy teamwork and community involvement Strong alignment with ourCore Values:
1. Relationships, 2. Quality, 3. Innovation, 4. Fun! Ability to adapt to various shifts. Must be willing and able to work days, nights, weekends and holidays and/or be flexible to what our team and our guests need. Proven experience in leading high-performing teams and achieving operational goals in a fast-paced, customer-focused environment while also balancing performance metrics and administrative responsibilities. Join Us! Be part of a company that invests in your future Experience personal and professional growth in the Hospitality industry Make a difference in the lives of others every day Working at a Chick-fil-A® restaurant is more than a job- it's an opportunity for teamwork and leadership development in a positive, people-focused environment.