Patient Care Coordinator -

Patient Care Coordinator - ELITE

HOME HEALTH CARE INC.

Jenkintown, PA Job Details Full-time From $18 an hour 21 hours ago Qualifications Computer operation Spanish Computer literacy English High school diploma or GED Driver's License Customer complaint resolution Full Job Description

A. BASIC PURPOSE

Professional position responsible to act with oversight of the scheduling of Personal Care Attendant services. Assists with the direction and coordination of the consumer care through the Personal Care Attendants. Assists with the oversight chart audits, assures consumer records are maintained appropriately and that all Personal Care Attendants function according to licensure, state and federal law. The Patient Coordinator works collaboratively with HR, Payroll, Direct Supervisor and the Administrator.

B. PRIMARY RESPONSIBILITIES

Planning, Organizing & Implementation 1. Always gives the client the opportunity to have a replacement attendant when a callout occurs 2. Maintains up to date consumers chart with all admission packet signed and completed. The chart must be completed before, on, or within the first week of start of care. 3. Schedules Personal Care Attendants to provide care in consumer homes or places of residence on master schedule on the computer. a. Sees that all staff is aware of their schedule in advance b. Introduces her/himself to new consumers the same day that the consumer is received. c. Follow-up constantly with her load of consumers to assure proper communication and find out of any needs. d. Makes arrangements to cover consumer care for any staff that calls-off e. Provides attendants with consumer specific information (Consumer Care Plan) prior to start of work f. Maintains current up to date list of trained and ready available attendants to fill in for cases. g. Reports to direct supervisor inability to cover any shift after researching within HHA Exchange and calling all aides showing up, after talking to HR and other departments. h. Submits schedules, missed shift reports, decline and quit cases (documenting in HHA Exchange dates times, reasons for non-coverage, attendants called to cover) to Human Resources by email and as requested by the Direct Supervisor. 4. Documents in HHA Exchange and call log every phone call in and out regarding consumer care or scheduling 5. Steps in when consumer eligibility has to be run in case the Eligiblity coordinator is not available or absent. 6. Weekly checks HHA Exchange Call Dashboard to follow up with missing clock ins and outs for assigned caseload 7. Assists in seeing that there is proper maintenance of consumer's records including emergency contacts, phone numbers, family members, addresses HHA Coordinator Page 2 of 5 8. Conducts quarterly communication with each consumer and maintains documentation in record. All communications with consumers including date, time, context, follow ups if any, and signature will be placed in the consumers file. 9. Participates Quality Assurance/Process Improvement principles 10. Provides direction, supervision and consultation to the consumer regarding complaints, grievances and incident reporting. 11. Reports to Human Resources and administration any need for employee disciplinary action. 12. Works together with all departments at the time of EVV verifications and verbally verifues with consumers weekly (when needed) based on EVV emails. 13. Reports to HR which caregivers are not properly sharing their location when overnight shifts on a weekly basis 14. Serves as a resource to all Personal Care Attendants regarding clinical activities. 15. Assists in the oversight of the Personal Care Attendant services to consumers consistent with standards of practice, community need, agency policies and procedures, and State Home Health licensure laws. 16. Participates in program planning, identifying new program areas, establishing policies and procedures related to service delivery and evaluation of agency programs. 17. Provides oversight to the Personal Care Attendant on the consumer's plan of care. 18. Advises, assists and collaborates with other professionals on an as-needed basis to assess consumer situations, staff problems, and coordinate referrals. 19. Assures that each consumer receives quality care consistent with agency policies based on consumer need and state/federal guidelines. 20. Demonstrates basic keyboarding and word processing skills and is able to use agency software. 21. Assists under the direction of program director as needed in other areas when other staff members are not available 22. Responsible for incident reporting and investigations 23. Required to open new cases (initial visit), and supervisory visits. 24. Required to be on call after business hours and during weekends. Fiscal Management 1. Understands the need for staff productivity and effective utilization. 2. Assists in the investigation of consumer and customer concerns and complaints. 3. Assures effective and efficient utilization of personnel. Leadership/Professionalism 1. Maintains current knowledge of home care principles and practices. 2. Maintains current knowledge of individual discipline practice acts, standards of practice, applicable laws, regulations, and practices. 3. Develops and maintains cooperative working relationships with other home care professionals in order to encourage the exchange of information and services and to upgrade the level of professionalism and quality of home care services. 4. Able to exercise independent judgment, critically analyze situations and make recommendations using appropriate problem-solving skills. 5. Able to manage competing demands for time and resources and independently prioritizes work responsibilities. 6. Able to function effectively as a member of a team. 7. Maintains confidentiality of consumer and agency information according to HIPAA guidelines. 8. Maintains an appearance that projects a professional image. 9. Maintains satisfactory attendance. 10. Able to resolve conflict situations. 11. Identifies and progresses toward meeting personal and professional goals. 12. Demonstrates awareness of own behavior and its effect on others and the agency's productivity and effectiveness. 13. Performs other duties as assigned.

REQUIREMENTS 1.

Education:

Minimum of high school diploma. 2.

Experience:

a. One (1) year' experience in home health or community health; preferred b. Minimum one (1) year in customer service position; preferred c. Demonstrates basic computer skills. d.

Possesses leadership skills:

enjoys working with people, assertive, mature, approachable and open-minded. 3. Licensure, Registration, and/or

Certification:

a. Valid PA driver's license and PA automobile insurance, per state law. b. Must have use of automobile in good working condition. 4. Bilingual (English - Spanish)

Job Type:

Full-time Pay:

From $18.00 per hour

Work Location:

In person