Care Coordinator

Care Coordinator SMART FAITHWorks

• 1.0 Pittsburgh, PA Job Details Full-time $21
• $24 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Retirement plan Qualifications Customer communication Teamwork Medical coding Health insurance policy knowledge HIPAA Medical scheduling High school diploma or GED Insurance medical billing Clinical data entry Clinical information systems Health information regulatory compliance Organizational skills Health information management Clinical confidentiality policies Medical terminology Safety protocol implementation Quality data entry Customer data entry Full Job Description Job Description Care Coordinator•Carlow University•

Health & Wellness Clinic Job Description:

Health and Wellness Coordinator (HWC) Our purpose is to support Carlow's mission by ensuring student wellness to support educational attainment and long-term success. Grounded in the understanding that health and education attainment are deeply interconnected, the Carlow Health and Wellness Clinic (HWC) proactively works with all students to identify the physical, social, emotional, and behavioral barriers that impede learning and swiftly delivers interventions to remove those barriers, creating the optimal conditions for academic engagement and achievement. The HWC, following the SMART® Student Health and Wellness Model ( S

• chool Health M odel for A cademics, R eaching ALL, T
• ransforming Lives), is fully integrated within the university to provide comprehensive medical and behavioral health care on campus.

Our services include prevention and screenings, urgent care for minor illness and injuries, chronic disease management, vaccinations, routine physicals, and individual, family, and group behavioral health services, all aligned with university schedules to ensure real-time, equitable access for all students.

Job Summary:

The Care Coordinator collaborates closely with interdisciplinary clinical team members to support direct patient services, requiring adaptability and a team-oriented approach. As a primary point of contact for both internal and external partners, this role represents the clinic with professionalism and accountability. Success in this position requires a strong sense of urgency, an entrepreneurial mindset, a commitment to exceptional customer service, and a servant leadership approach. The Care Coordinator must consistently demonstrate sound judgment, discretion, and diplomacy when engaging with patients, faculty, staff, and other stakeholders.

Benefits:

Full-time , typically follows university's calendar. The summer hours schedule may be adjusted depending on need of the clinic and the availability of the employee.

Salary Range:

TBD per hour, commensurate with experience PTO (to be taken during non-school days)

Health Insurance and SIMPLE Plan IRA Qualifications/Requirements:

• High School Diploma, GED, or equivalent and three years of related experience, OR
• Associate degree and one year of related experience
• Prior experience within a customer service or a health care related field
• Ability to use computer software to accurately enter data and receive, organize, prioritize, and transmit information in a timely manner
• A working knowledge of medical terminology and new developments in the health care delivery system, including federal and state health care regulations
• Familiarity with EHR software, insurance billing, coding, and registration
• Ability to implement organization policies and procedures and maintain compliance with established risk management and safety procedures, including patient privacy through HIPAA
• Knowledge of HIPAA regulations
• Access to reliable transportation

Essential Duties and Responsibilities:

The following list of duties is not intended to be restrictive nor all-inclusive. The fact that certain duties may not be listed does not limit the assignment of additional and/or other duties.

• Welcomes and greets patients, guests, and external parties displaying the SMART® Model's customer service principles and stakeholder appropriate communication
• Determines the visit purpose and directs patients and others to the appropriate person and/or departments
• Registers patients in EHR and eTHOS™, the SMART® Knowledge Management System , and other systems, as required, accurately and promptly
• Educates patients and parents on services, how costs are covered, and needed follow-up appointments
• Verifies patient demographic information at every visit and when scheduling appointments
• Maintains a thorough understanding of medical coverage and third-party liabilities
• Verifies and updates third-party insurance on a daily basis to ensure student coverage
• Answers and accurately directs incoming calls
• Makes, reschedules, and confirms appointments on patients' behalf, as needed
• Assists with incoming and outgoing mail and sorts, distributes, and logs mail for patients
• Works with the HWC team to conduct quality assurance initiatives
• Monitors and maintains the patient flow within the waiting area and when necessary, escorts students/patients to and from class to ensure that students/patients do not unnecessarily miss class by spending long wait times in the clinic
• Maintains waiting areas, manages patient flow, and minimizes delays
• Maintains students'/patients' waiting and front desk areas in an organized and neat manner
• Exercises problem-solving and conflict resolution skills when handling patient complaints; escalates to appropriate personnel, when needed
• General training on basic non-certified clinical care, e.g. taking vitals
• Assumes other general duties that may be assigned Professional Characteristics
• Committed to the HWC and SMART® Purpose
• Exhibits flexibility, accountability, critical thinking, and problem solving
• Demonstrates compassion, empathy, respect, and cultural sensitivity
• Performs accurate high-quality work in a courteous manner within a fast-paced environment
• Consistently displays a strong work ethic, high emotional intelligence, resilience, and maturity to support the needs of underserved student populations with a " Patients First " agenda
• Communicates professionally and collaboratively Continued Education and Self-Development
• Participates in quality assurance review, including systematic review of records and treatment plans on a periodic basis, per medical provider organization requirements
• Applies standardized care guidelines in clinical practice
• Identifies and address opportunities to improve clinical practice and delivery of care
• Assists with team analysis of eTHOS™ data and other available data regarding patient populations to identify issues and plan for improvement of care in conjunction with HWC members
• Maintains any appropriate certification in compliance with current state law and organizational requirements
• Attends trainings and professional development offerings
• Attends continuing education seminars/classes pertinent to the HWC, noting that attendance should correspond with a day that school is not in session to avoid an interruption in continuous patient care

LANGUAGE SKILLS

Ability to read, analyze, and interpret professional journals and technical procedures. Ability to research and write detailed reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions. Ability to read and interpret documents, regulations, and procedure manuals. Ability to effectively present information by telephone and in one-on-one encounters.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percent, and to draw and interpret bar graphs. Knowledge and ability to research capture data and prepare detailed and complicated reports in an electronic fashion.

REASONING ABILITY

Ability to define problems, collect data, document facts, and draw valid conclusions. Ability to interpret an extensive variety of technical regulations. Ability to manage multiple projects and deadlines involving multiple variables.

Confidentiality:

Carlow University will execute a Business Associates Agreement (BAA) and a separate Non

• Disclosure Agreement (NDA) that shall cover all patient health information (PHI), HIPAA, and FERPA.

Pay:

$21.00

• $24.

00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person