Office Coordinator - Pinnacle Internal Medicine, Shadyside

Office Coordinator - Pinnacle Internal Medicine, Shadyside

UPMC - 3.4

Pittsburgh, PA Job Details Full-time $20.20 - $32.01 an hour 20 hours ago Qualifications Staff performance monitoring Staff supervision Patient question and concern management Office activity coordination Insurance verification Patient demographics Medical coding in physician offices Patient complaint handling Team scheduling Clinic experience Mid-level Frontline customer support management Medical coding in outpatient clinics High school diploma or GED Hiring Patient experience leadership Customer service training (staff training program) Charge capture (medical billing) Resource scheduling coordination Hospital scheduling management Epic Customer satisfaction improvement Business Associate's degree Medical claim denial management Staffing management Under 1 year Staff development Clinical program staff coordination Full Job Description UPMC Community Medicine Incorporated is hiring a Full-Time Office Coordinator to help support Pinnacle Internal Medicine in Shadyside.

Hours:

Monday through Friday, daylight

Location:

Shadyside Previous experience with Epic or in clinical setting preferred.

Purpose:

The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns.

Responsibilities:

Obtain accurate demographic, next of kin, insurance information including referrals/authorizations. Ensure patient scheduling is accurate. Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable. Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable. Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments. Work denial work queues in conjunction with the CBO. Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes. Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads. Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels. Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints. Collaborate with manager in selecting, monitoring and evaluating front office staff. Bachelor's Degree + 6 months of healthcare experience OR Associate's Degree in Health Care or Business + 1 year of healthcare experience OR High School Diploma + 2 years of healthcare experience

Licensure, Certifications, and Clearances:

Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran