Patient intake department head

Patient intake department head Ideal Home Health Agency Pittsburgh, PA Job Details Full-time From $26 an hour 3 hours ago Benefits Health insurance Qualifications Customer communication Teamwork HIPAA Team development Attention to detail Problem-solving Full Job Description The Head of Patient Intake and Enrollment is responsible for overseeing all patient registration, intake, eligibility verification, enrollment, and onboarding processes. This role ensures patients receive timely, accurate, and compassionate service while maintaining compliance with healthcare regulations and organizational policies. The department head leads the intake team, improves operational efficiency, and collaborates with clinical, billing, and administrative departments to deliver a seamless patient experience. Key Responsibilities Leadership and Management Lead, supervise, and mentor the patient intake and enrollment staff. Develop departmental goals, policies, and standard operating procedures. Conduct staff performance evaluations and provide coaching and training. Manage staffing schedules to ensure adequate coverage. Patient Intake and Enrollment Oversee patient registration and enrollment processes. Ensure accurate collection of demographic, insurance, and medical information. Monitor eligibility verification and insurance authorization processes. Ensure timely completion of patient documentation. Operational Excellence Improve workflow efficiency and reduce patient wait times. Monitor departmental performance metrics and service quality. Implement process improvements to enhance patient satisfaction. Coordinate with clinical teams to ensure smooth patient transitions. Compliance and Quality Assurance Ensure compliance with HIPAA and other healthcare regulations. Maintain confidentiality of patient information. Conduct regular audits of patient records for accuracy and completeness. Address compliance issues promptly. Financial Responsibilities Ensure accurate insurance verification and benefits coordination. Monitor registration accuracy to reduce billing errors and claim denials. Assist in budget planning and resource allocation. Collaboration Work closely with physicians, nurses, billing, finance, and case management teams. Coordinate with insurance companies and referral sources. Participate in organizational quality improvement initiatives. Reporting and Data Management Prepare departmental performance reports. Monitor key performance indicators (KPIs), including: Patient registration accuracy Enrollment turnaround time Patient satisfaction scores Insurance verification accuracy Staff productivity Use electronic health record (EHR) systems to monitor department performance. Excellent communication and interpersonal skills. Knowledge of healthcare regulations and HIPAA compliance. Experience with Electronic Health Record (EHR) systems. Strong analytical and problem-solving skills. Project management and process improvement skills. Proficiency in Microsoft Office and healthcare management software. Core Competencies Leadership Customer service excellence Strategic planning Decision-making Conflict resolution Time management Quality improvement Attention to detail Ethical judgment Collaboration Key Performance Indicators (KPIs) Patient registration accuracy rate Average patient intake time Insurance verification turnaround time Patient satisfaction score Claim denial rate related to registration errors Staff productivity and attendance Compliance audit results Enrollment completion rate Working Conditions Office or healthcare facility environment. May require occasional evening or weekend work. Frequent interaction with patients, healthcare providers, and insurance representatives. This job description can be adapted for hospitals, outpatient clinics, specialty practices, rehabilitation centers, or health insurance enrollment programs by adjusting the scope of responsibilities and reporting structure. renewing the of the patient's service timely, submitting the renewal papers on time, coordinate with patient/legal guardian about the service regularly You can include these responsibilities under the Key Responsibilities section of the Head of Patient Intake and Enrollment job description. Additional Responsibilities Oversee the timely renewal of patients' service authorizations, ensuring there is no interruption in approved services. Monitor all service renewal deadlines and maintain an effective tracking system to ensure renewals are submitted before expiration dates. Ensure all renewal applications and supporting documentation are completed accurately and submitted to the appropriate funding agencies, insurance providers, or regulatory authorities within required timelines. Coordinate regularly with patients and/or their legal guardians to obtain required documentation, signatures, and updated information needed for service renewals. Communicate proactively with patients, legal guardians, healthcare providers, and case managers regarding renewal status, outstanding requirements, and service eligibility. Follow up on pending renewal requests and resolve any issues that may delay approval or continuation of services. Maintain accurate and up-to-date patient enrollment and renewal records in the organization's electronic health record (EHR) or case management system. Develop and implement procedures to improve renewal efficiency, minimize service interruptions, and enhance patient satisfaction. Monitor departmental compliance with renewal policies, payer requirements, and organizational standards. Generate regular reports on renewal completion rates, pending renewals, and service continuity for senior management. These responsibilities emphasize leadership in ensuring continuous patient services, timely renewal processing, compliance, and effective communication with patients and legal guardians . Delegate tasks to appropriate staff, monitor them, evaluate the performance on timely fashion, make plan to improve the service everyday Here's a polished version suitable for a Department Head job description : Leadership and Staff Management Responsibilities Delegate duties and responsibilities to appropriate team members based on workload, skills, and operational priorities. Supervise and monitor staff performance to ensure assigned tasks are completed accurately, efficiently, and within established timelines. Conduct regular performance evaluations and provide timely, constructive feedback to promote professional growth and accountability. Identify training and development needs and implement coaching and educational programs to enhance staff performance. Develop and implement daily operational improvement plans to increase efficiency, enhance service quality, and improve the patient experience. Monitor departmental workflows and key performance indicators (KPIs) to identify opportunities for continuous improvement. Foster a culture of teamwork, accountability, and excellence by promoting open communication and collaboration among staff. Address performance concerns promptly and implement corrective action plans when necessary. Ensure adequate staffing levels and effective workload distribution to maintain uninterrupted patient services. Lead daily team meetings or huddles to review priorities, discuss challenges, and implement process improvements.

Pay:

From $26.00 per hour

Benefits:

Health insurance

Work Location:

In person