Telehealth Patient Facilitator / Patient Coordinator

Job Type:

Contract 12+

Months Job Responsibilities:

Retrieve any necessary forms and paperwork needed by the Telehealth Provider. Prepare treatment rooms for appointment. In the absence of electronic health records, fax/scan/email most recent progress note and any other relevant documentation to the Provider prior to the session as well as receive notes and relevant orders from the Provider at the conclusion of the session. Ensure completion of all required forms. When applicable coordinate with scheduler for scheduling appointments. Monitor daily clinic "no shows" and coordinate with security to facilitate patient arrival; adjust clinic times in response to lockdowns, count, etc. Assist in orientation and training of new Telehealth providers including locums regarding facility operations and procedures. Educate the patient on the nature and process of Telehealth, specifically discussing confidentiality. Obtain patient consent when required. Ensure all equipment is functional and fully operational. Assist with flow of patients in and out of Telehealth clinic and remain present during clinic session. Navigate and review information requested from the chart and share such information with the Provider. Assist the provider in using Telehealth equipment. Fax/email relevant documentation to the Provider as well as receive notes and relevant orders from the Provider. Ensure the call has been disconnected and the power is turned off to the video conferencing equipment at the conclusion of Telehealth session. Ensure that notes and pharmacy orders are provided to the Nurse for processing at the conclusion of the appointment; and/or file such notes and orders where appropriate. May be required to train other staff regarding the role of the patient facilitator.

Minimum Qualifications:

Knowledge of Telehealth processes and procedures is preferred. Background in mental health or physical health preferred. Previous administrative and/or medical assistant training or duties preferred. LI_TSC About our

Company:

- 22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and

ISO 9001

quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients. Recognized among "Best Company to Work For" by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. "22nd Century Technologies is an Equal Opportunity Employer" and "US Citizens & all other parties authorized to work in the US are encouraged to apply." All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Types:

Full-time, Contract Pay:

$20.00 per hour

Experience:

Telehealth processes and procedures : 1 year (Required) mental health or physical health : 1 year (Preferred) Ability to

Commute:

Torrance, PA 15779 (Required)

Work Location:

In person